Ian Vaughan
Phoenix,AZ
Summary
High-achieving Business Development Representative based on the West Coast with a strong background in marketing, sales, and operations within the behavioral health industry. Specializes in admission placement in the Southern California market. Demonstrated success in building strong customer and B2B relationships. Dedicated to providing outstanding customer service and surpassing sales targets.
Overview
15
15
years of professional experience
Work History
Business Development Representative
Valley Hope Addiction Treatment
03.2021 - 01.2024
- Close 10-15 admissions monthly
- Implemented targeted marketing campaigns with organic sources that generated 50% higher lead conversion rates within a year
- Elevated company's brand recognition and customer engagement
- Increased national sales by 30% through strategic outreach and relationship building, resulting in a revenue growth of $2M annually. Focuses on hospitals, clinicians, Native American tribes
- Secured >25 new national accounts, resulting in a 20% increase in annual sales and expanding the company's client base and market presence
- Developed and maintained business relationships with other treatment providers
- Participated in weekly meetings to ensure KPIs were met and evaluated
- Attended conferences, events and toured facilities nationwide to network with potential referral partners
- Worked with admissions and clinical for client placement and aftercare planning
- Spearheaded a strategic partnership initiative that resulted in a 20% increase in annual revenue by identifying and securing key accounts in previously untapped markets
- Increased sales pipeline by 30% through effective lead generation and prospecting, resulting in a boost in revenue for the business
- Attended marketing meetings to strategize and build territory plans
- CRM management
- Boosted event attendance by creating targeted social media advertisements and coordinating promotional efforts across channels.
- Involved with the California Business Development community, going to events, open houses, and one-on-one business meetings
- Facilitated tours of my facilities as well as participated in tours and in-services at partner facilities.
Business Development Representative
Delphi Behavioral Health Group
04.2016 - 03.2021
- Implemented targeted marketing campaigns that generated 50% higher lead conversion rates within a year
- Elevated company's brand recognition and customer engagement
- Increased national sales by 30% through strategic outreach and relationship building, resulting in a revenue growth of $2M annually
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Secured 15 new national accounts, resulting in a 20% increase in annual sales and expanding the company's client base and market presence
- Developed and maintained business relationships with other treatment providers
- Attended conferences, events and toured facilities nationwide to network with potential referral partners
- Worked with admissions and clinical for client placement and aftercare planning
- Spearheaded a strategic partnership initiative that resulted in a 20% increase in annual revenue by identifying and securing key accounts in previously untapped markets
- Increased sales pipeline by 30% through effective lead generation and prospecting, resulting in a boost in revenue for the business
- Placed clients in Florida, New Jersey, Massachusetts, California
- Attended marketing meetings to strategize and build territory plans
- Entered notes on meetings in CRM
- Developed and maintained business relationships with other facilities and hospitals
- Involved with the California Business Development community, going to events, open houses, and one-on-one business meetings
- Facilitated tours of my facilities as well as participated in tours and in-services at partner facilities.
- Increased client base by identifying potential customers and initiating strategic outreach.
Business Development Representative
Solid Landings Behavioral Health
10.2013 - 02.2016
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Networked among local business and community organizations to develop leads and generate business.
Clinical Outreach Coordinator
Westmoreland County Casemanagements & Supports
07.2010 - 09.2013
- Established partnerships with community organizations, expanding outreach efforts by 30% and providing access to healthcare services for underserved populations
- Spearheaded the development of an innovative clinical outreach program for health care professionals
- Managed multiple outreach initiatives, including the development of partnerships with major healthcare organizations
- Developed and implemented marketing campaigns to promote the clinical outreach program
- Collaborated with other departments to ensure a successful outreach program
- Developed and maintained relationships with key stakeholders to ensure effective communication
- Developed and implemented a comprehensive training program for clinical staff
- Monitored outcomes and performance of the clinical outreach program
- Provided regular reports to management on the progress of the program
- Participated in research projects to identify potential opportunities for outreach initiatives.
Behavioral Health Technician
Terros Behavioral Health
05.2009 - 07.2010
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
Education
High school Diploma -
Camelback High
Phoenix, AZAssociate of Science - Psychology
Mesa Community College
Mesa, AZ01.2026
Skills
- Account Management
- CRM and ERM (Salesforce/Zoho/Kipu)
- Extensive knowledge of SUD and MH industry
- Problem Solving
- Quick Learner
- Team Building
- Relationship Building
- Lead Generation
- Client acquisition
- Marketing
References
Richard Melton
Emend Healthcare/VP
Phone: 480-415-5931
Amber Vaughan
Asana Recovery/CMO
Phone: 480-394-1332
Krystal Smith
Asana Recovery/Admissions Manager
Phone: 949-244-6822
Timeline
Business Development Representative
Valley Hope Addiction Treatment
03.2021 - 01.2024
Business Development Representative
Delphi Behavioral Health Group
04.2016 - 03.2021
Business Development Representative
Solid Landings Behavioral Health
10.2013 - 02.2016
Clinical Outreach Coordinator
Westmoreland County Casemanagements & Supports
07.2010 - 09.2013
Behavioral Health Technician
Terros Behavioral Health
05.2009 - 07.2010
High school Diploma -
Camelback High
Associate of Science - Psychology
Mesa Community College
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