Summary
Overview
Work History
Education
Skills
Timeline
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Ian Wallace

Bellemead,New Jersey

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Host

Blomingdales
Short Hills, NJ
11.2023 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Customer Service Representative

Planet Fitness
Hillsborough, New Jersey
05.2023 - 09.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.

Cashier

McCaffrey's Food Market
Princeton, NJ
07.2020 - 01.2023
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.

Cashier

ShopRite
Skillman, NJ
08.2021 - 09.2021
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.

Education

BBA - Human Resources Management

Seton Hall Univeristy
South Orange, NJ
05.2026

Skills

  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Customer Service
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Data Entry
  • Adaptive Team Player
  • Senior Leadership Support
  • Dashboard Creation
  • Pivot Tables
  • Microsoft Office Expertise
  • High-Energy Attitude
  • Business Development Understanding

Timeline

Host

Blomingdales
11.2023 - Current

Customer Service Representative

Planet Fitness
05.2023 - 09.2023

Cashier

ShopRite
08.2021 - 09.2021

Cashier

McCaffrey's Food Market
07.2020 - 01.2023

BBA - Human Resources Management

Seton Hall Univeristy

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