Ian Wambua
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Greystar Property Management
03.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Theater Usher
Cinergy Cinemas
03.2022 - 01.2023
- Directed ticket holders to seats and facility locations.
- Maintained clean and organized venue to create pleasant experience for guests.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Surveilled venue to verify guest adherence to safety rules.
- Worked with other staff members to facilitate smooth flow of operations.
- Handled crowd control to maintain order and prevent overcrowding.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Sold admission, processed payments, and issued tickets.
- Maintained professional demeanor to represent venue and create positive impression.
Cook
Sonics Drive In
08.2020 - 10.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Kept tidy and organized area to comply with cleanliness standards.
- Cleaned, stocked, and restocked workstations and display cases.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Washed, cut, and prepared foods designated for cooking.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Education
Associate of Science - Computer Science And Programming
Central Piedmont Community College
Charlotte, NC08.2024
High School Diploma -
Hickory Ridge High School
Harrisburg, NC06.2022
Skills
- Mail Handling
- Sensitive Information Handling
- Hospitality Service
- Speaking
- Reading Comprehension
- Front Desk Operations
- Computer Proficiency
- Time Management
- Concierge Services
- Critical Thinking
- Greet Guests
- Team Collaboration
- Active Listening
- Teamwork and Collaboration
- Supply Restocking
- Clean Fryers and Grills
- Customer Needs Assessments
- Food Preparation
- Providing Feedback
- Food Safety Management
- Equipment Checks
- Customer Satisfaction
- Visitor Check-In
Timeline
Front Desk Receptionist
Greystar Property Management
03.2023 - Current
Theater Usher
Cinergy Cinemas
03.2022 - 01.2023
Cook
Sonics Drive In
08.2020 - 10.2021
Associate of Science - Computer Science And Programming
Central Piedmont Community College
High School Diploma -
Hickory Ridge High School
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