Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ian Ward

Wentzville,MO

Summary

Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

7
7
years of professional experience

Work History

Sales Representative

LeafFilter
Saint Louis, Missouri
04.2024 - Current
  • Engaged with 5-6 potential customers daily to secure business using a 1-call close system.
  • In first 7-month period, sold the 5th largest amount of volume at approx. 1.2 million dollars for the entire 2024 period.
  • Secured a 65% close rate, factoring in all lead outcomes.

District Sales Manager

Champion Windows
04.2023 - 04.2024
  • Oversee Multiple Territories.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • In first six months increased close from 8% to 25% on all booked appointments and more that doubled sales revenue.
  • Lowered cost of goods by 15% and converted both locations EBITDA from red to black through increased close and average sale price.

General Manager

LeafGuard Holdings
01.2020 - 04.2023
  • Oversaw both sales and production averaging $10M annually with full P&L responsibility.
  • Responsible for hiring, training, and retaining talent with one of the lowest turnover rates in the company.
  • Developed branch-wide winning culture.
  • Created and hired managers for both Canvassing and Shows/Events departments.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Averaged 94% Guild Quality Rating through regular job site inspections and properly handling all customer service.
  • Consistently placed in top three for Net Profit Margin, Gross Profit Margin, Cost of Goods. Placed first in all categories several times.
  • Consistently placed in top five for overall revenue.

Sales Representative

LeafGuard Holdings
05.2019 - 01.2020
  • Sales rep position required traveling to appointments, putting together estimates in our digital quoting system, and demonstrating the LeafGuard system for the customer.
  • Goal was to earn the customer’s business same day which required a constant positive/winning mindset.
  • Employee of the year 2019.

Assistant General Manager

Furniture Row
08.2018 - 02.2019
  • The assistant general manager was responsible for aiding the GM in all tasks.
  • In addition to selling, the AM was responsible for routing the next days deliveries, handling customer service/communications in the GM’s absence, overseeing all employees in the GM’s absence, training new employees, inventory, and maintaining a clean show room.

Sales Representative

Furniture Row
05.2018 - 08.2018
  • The sales rep position primarily required helping customers to design bedrooms and dining rooms with fulling dining and bedroom sets.
  • Secondary responsibilities include assisting with loading/unloading deliveries and maintaining a clean show room.

Education

Northwest Nazarene University
Nampa, ID
05.2015

Pacific University
Forest Grove, OR
12.2012

Associate of Arts

Centralia College
Centralia, WA
06.2012

W. F. West High School
06.2011

Chemistry

Boise State University
Boise, ID

Skills

  • Customer Relationship Management
  • Business Development and Planning
  • Revenue Growth
  • Prospecting
  • Contract Negotiation
  • Systems and Software Expertise
  • Sales Team Leadership
  • Sales Expertise
  • Lead Generation
  • P&L Management
  • Workflow Planning
  • Loss Prevention

Accomplishments

  • 2020
  • Started up the first green field location to profit in its first year (Salt Lake City, UT).
  • Quickly built a motivated sales team and doubled our sales goal for the first year.
  • Took a top position in the company for sales and profit out of 50+ branches.
  • 2021
  • Transferred from Salt Lake to Saint Louis and rehabilitated the failing branch.
  • Retained current staff and hired new with the promotion of winning culture.
  • Took the number one position for net profit (31%) and top 5 for revenue in the company.
  • Produced $13M in installed branch revenue, highest in Saint Louis history.
  • 2022
  • Despite a tough year as a company, Saint Louis had the lowest amount of turnover in the company by maintaining a positive, winning culture.
  • Highest gross profit margin in the company (62%).
  • Finished third in net profit (20%) despite many struggles with marketing spend (company average 8%).

References

Craig Romans, Sales Representative, Leaf Filter, (314) 303-8457 

Ian Ashby, General Manager, Pella Windows and Doors, (253) 883-8748 

Mike Williams, Regional Manager, LeafGuard, (704) 575-4981

Will Fowlkes, Regional Manager, LeafGuard, (262) 233-0332

Timeline

Sales Representative

LeafFilter
04.2024 - Current

District Sales Manager

Champion Windows
04.2023 - 04.2024

General Manager

LeafGuard Holdings
01.2020 - 04.2023

Sales Representative

LeafGuard Holdings
05.2019 - 01.2020

Assistant General Manager

Furniture Row
08.2018 - 02.2019

Sales Representative

Furniture Row
05.2018 - 08.2018

Northwest Nazarene University

Pacific University

Associate of Arts

Centralia College

W. F. West High School

Chemistry

Boise State University

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