Microsoft Office 365
Ian West
Director Of Operations
Tyler,TX
Summary
Highly motivated U.S. Army veteran experienced in Operations Management. Proficient in managing Customer Service, Maintenance, and Logistics operations in the Telecommunications and Technology industries. Provides exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Director of Operations
KP Evolutions, LLC
Tyler, TX
11.2020 - 07.2021
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Managed procurement, inventory and warehouse operations.
- Oversaw day-to-day production activities in accordance with business objectives.
- Facilitated cross-functional interdepartmental communications resulting in enhanced workflow.
- Managed 25 team members across 5 departments, resulting in approximate $500,000 increase in annual revenue.
Logistics Manager
KP Evolutions, LLC
Tyler, TX
04.2020 - 11.2020
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Kept corporate departments and customers updated on critical shipments.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Increased productivity of logistics department by approximately 300%.
Warehouse Manager
Cable Gain Services
Tyler, TX
07.2019 - 09.2019
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Increased efficiency of logistics processes and procedures by nearly 100% to reduce overhead costs and increase productivity.
Communications Technician III
Comcast
Houston, TX
05.2014 - 01.2019
- Followed standards and procedures to maintain safe work environment.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed and maintained systems and analyzed users' needs.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Maintained overall score of 85% which is 10% above expected average during employment.
OH-58D (R) Helicopter Repairer
United States Army
Ft. Campbell, KY
11.2007 - 08.2013
- Completed daily, weekly and monthly checklists on aviation equipment to maintain records of scheduled maintenance procedures.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Reported issues to Production Control Officer so that effective resolutions could be immediately put into place.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Coordinated daily flight schedules with upper management and flight crews based on aircraft readiness.
- Updated daily reports of aircraft readiness for Production Control and maintenance demands.
- Maintained operational readiness rate of 95%.
Education
Bachelor of Science - Aviation Maintenance
Embry-Riddle Aeronautical University
Worldwide15S1O - Aviation Maintenance
U.S. Army Aviation School
Ft. Eustis, VA 03.2008 - 07.2008
No Degree - General Studies
U.S. Army Initial Entry Training
Ft. Sill, OK 11.2007 - 03.2008
Skills
Strategic planning and execution
Accomplishments
- Achieved a 300% increase in sales across the division in my first quarter.
- Facilitated a nearly 100% growth of company employee base due to increased volume of sales and product movement.
- Implemented new inventory management software to increase productivity and efficiency.
- Joined the implementation and administration team to overhaul software operations across the entire company.
Software
BarCloud Inventory Management
Odoo ERP
FedEx Ship Manager
Quickbooks Enterprise 2019
Timeline
Director of Operations
KP Evolutions, LLC
11.2020 - 07.2021
Logistics Manager
KP Evolutions, LLC
04.2020 - 11.2020
Warehouse Manager
Cable Gain Services
07.2019 - 09.2019
Communications Technician III
Comcast
05.2014 - 01.2019
15S1O - Aviation Maintenance
U.S. Army Aviation School
03.2008 - 07.2008
OH-58D (R) Helicopter Repairer
United States Army
11.2007 - 08.2013
No Degree - General Studies
U.S. Army Initial Entry Training
11.2007 - 03.2008
Bachelor of Science - Aviation Maintenance
Embry-Riddle Aeronautical University
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