Ian Will

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

* Collaborated with team members during busy shifts for

efficient workflow and excellent guest experiences.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Assisted sales team with completing customer transactions and managing issues.
• Developed strong client relationships for repeat business and increased referrals.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Filed claims with vision and medical insurance companies to garner payment for optical services.

• Processed both cash and card purchases and returns.
• Ensured compliance with company policies regarding food safety, deli operations, and food prepeartion procedures.