Ian Worsdell

• Monitored over 700 employees' day-to-day activities and made plans to rectify issues.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented long-term growth initiatives by developing Sales Plans and Go to Market strategies strategies.
• Developed and launched loss-prevention program, reducing theft 80%.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Served instrumental role in organizational transformation and implementation and participated in 5 successful large-scale corporate restructurings.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
• Streamlined Retail operations and budgeted effectively to decrease spending 20%.
• Assisted in recruiting, hiring and training of team members.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Trained and guided team members to maintain high productivity and performance metrics.
• Supervised daily operations of multi-million dollar Car Maintenance operation.
• Increased sales by $40M by establishing goals, overseeing performance and mentoring staff.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Delegated Operational daily tasks to employees, streamlining daily progress and efficiency.
• Provided exceptional customer service to customers, increasing customer loyalty 20%.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Trained new employees on proper protocols and customer service standards.
• Developed and rolled out new policies designed to bolster productivity and reduce overall Payroll costs.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Managed, trained and motivated personnel to continuously improve knowledge and abilities in the Retail field.
• Tracked and analyzed profitability and key metrics of a Mechanical establishment to improve overall profitability and bring in new clientele.
• Maintained cleanliness and organization of the Tire Store workspace, working closely with employees to systemize tasks.
• Managed 700 team members across 4 departments, resulting in approximate $40M increase in annual revenue.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Upheld great standards of leadership for employees, consistently leading by example for best-in-class Tire Store work.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Mitigated business risks by working closely with staff members and assessing performance.
• Teamed with Marketing department to create organization's mission and vision statements.
• Increased profits by assessing effectiveness of Sales and Customer Service projects.

• Joined business development meetings and supported market outreach plans to improve business development.
• Developed annual account objectives and formalized client communications for communication of goals and plans.
• Implemented account diagnostics, relationship analysis and engagement execution.
• Used MS Excel to analyze data and PowerPoint to share information with team members.
• Enforced use of required processes and tools for partnership management.
• Facilitated strategy development and planned with cross-functional teams.
• Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth Retail operations.
• Trained and developed personnel to improve safety, employee relations and resolve customer issues.
• Delivered training for staff development, change management and materials, process and technical controls.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Directed training and retraining of employees to boost performance and enhance business results.
• Launched quality assurance practices for each phase of development
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 1%.
• Spearheaded market expansion plans for senior leadership.
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
• Established and maintained operational standards for 25 locations.
• Grew market share by building strong vendor network and customer-oriented retail store and services.
• Improved customer experience by creating custom showrooms across retail locations.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Reduced turnover 15% by enhancing training, motivation and engagement strategies with all employees.
• Delivered $90M in revenue by making strategic purchases and numerous sales to exceed sales goals.
• Elevated market penetration to generate $90M in gross annual revenue from Tire and Service sales.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Managed and motivated sales team to increase revenue 30% .
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Forecasted sales of $85M and set successful policies to achieve sales objectives and related metrics.
• Introduced new inventory management measures, effectively decreasing product theft over 12%.
• Launched over 15 new locations through effective management of property acquisitions and construction and financial planning.
• Held weekly meetings with director to identify techniques to overcome sales obstacles.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Spearheaded routine operations and special program initiatives for regional group.
• Managed and led owner loyalty managers and district managers in regional locations.

• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
• Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 0.5%.
• Spearheaded market expansion plans for senior leadership.
• Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
• Established and maintained operational standards for 30 locations.
• Grew market share by building strong vendor network and customer-oriented retail store and services.
• Improved customer experience by creating custom showrooms across retail locations.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Reduced turnover 20% by enhancing training, motivation and engagement strategies with all employees.
• Delivered $140M in revenue by making strategic purchases and numerous sales to exceed sales goals.
• Elevated market penetration to generate $140M in gross annual revenue from Tire and Service sales.
• Supervised staff to optimize brand expansion initiatives and productivity.
• Managed and motivated sales team to increase revenue [25]% .
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Forecasted sales of $120M and set successful policies to achieve sales objectives and related metrics.
• Introduced new inventory management measures, effectively decreasing product theft over 15%.
• Launched over 25 new locations through effective management of property acquisitions and construction and financial planning.
• Held weekly meetings with director to identify techniques to overcome sales obstacles.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Spearheaded routine operations and special program initiatives for regional group.
• Managed and led owner loyalty managers and district managers in regional locations.

• Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Handled day-to-day shipping and receiving overseeing more than 500 pallets per day.
• Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
• Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
• Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Integrated warehouse operations with existing and new business processes.
• Created and enforced detailed organization processes to increase quality and service standards.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Full Serving British Soldier in the Corps of the Royal Engineers.

1 year full service as a Junior Leader

3 Years in the Full Time Army Role.