Summary
Overview
Work History
Education
Skills
Timeline
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IAN YOUNG

Mesa,AZ

Summary

  • On a personal level, working with Bluelink Safety and Security, knowing that I've made a difference in the lives of people experiencing traumatic events, has been the most spiritually rewarding job I've had.
    What your group delivers to the people aligns with my desire to assist others with providing life enhancing services to people with few champions.
    Dismayed by poor, non-centralized record keeping and the high number of babies born with little to no pre-natal care, my mother, a retired RN/FNP, founded The Mixteco Project in Oxnard, California to bring services to the migrant farm workers and their families who make their living up and down the central valley. The sense of satisfaction derived from working as a volunteer with them is indescribable.
  • Your group is on a similar mission to help other alienated, underserved, and misunderstood populations. I want to be a part of it. I want my next 15 or so years to truly mean something and I think that working for the California Alliance and Full Circle Health Network offers me that chance.
  • I'm seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude a willingness to take on added responsibilities to meet team goals.

Overview

41
41
years of professional experience

Work History

Customer Service Liaison

Hyundai Motor America
09.2020 - Current
  • Bluelink Safety|Security: Assesses need for and arranges dispatch of emergency and supportive services when notified of customer incidents via inbound emergency crash calls/sensor alerts.
  • Answers constant flow of customer calls with minimal wait times.
  • Offers assistance and information to customers, paying attention to special needs or wants.
  • Tracks customer service cases and updates service software with customer information.
  • Follows up with customers about resolved issues to maintain high standards of customer service.
  • Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems efficiently.
  • Actively listens to customers, handles concerns quickly and escalates major issues to Escalations Team.

Inbound Customer Service Associates

GC Services
04.2020 - 07.2026
  • Based in a fast-paced Inbound call center working for a Utility company on the gulf coast.
  • Completed nine weeks of training. Certified for outage/emergency calls, billing, start/stop/move services, and commercial usage.
  • Handled 0ver 50 incoming customer calls per shift to meet fast-paced call center demands and ensure that the queue was cleared in a timely, efficient manner.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers on company systems, form completion, and access to services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Tooling: QA Supervisor; QA Engineer, QA Manager

Stratasys Direct Manufacturing (SDM)
01.2012 - 12.2016
  • Quality Management and Auditing: Quarterly Trips to the Quality Control labs in Gilbert, AZ., Troy, Michigan, Tucson, AZ, and 4 factories in Shenzhen, Guangzhou and Dongguan, China, PRC. Duties included management of payroll, inventories, monitoring, balancing and reporting of cleaning up report-outs, etc.)
  • Coordinated activities with other units of organizations to develop cross-functional strategic plans to enhance company performance.
  • Balanced project priority and business demand and aligned resources to accomplish assignments, projects and continuous improvements.
  • Verified compliance with product and equipment design, specifications and processes to reduce costs while maintaining product quality and employee safety.
  • Monitored and reported on budgets for capital, expense and cost improvement activities.


Assistant Manager- Cast Urethanes Supervisor.

Solid Concepts (SCI)
01.2008 - 12.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Launched quality assurance practices for each phase of development
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Supervisor, Molding, Casting and CNC

Rapid Product Solutions
01.1999 - 12.2008
  • Hired as trainee Customer Service Agent. Promoted to Supervisor after demonstrating strong leadership talents and problem-solving skills.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Veteran: Heavy Equipment Operator

United States Army
06.1985 - 05.1988
  • Active Duty
  • Honorably Discharged 5/1/1988
  • Twice commended for exceptional performance.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Qualified for and awarded 300-ton crane license.
  • Met project demands consistently through careful and consistent operation of heavy equipment.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.

Education

Certified - Machine Tools And Practices

Ventura Community College
Ventura, CA

Certified - Behavioral And Addictive Disorders Counseling

Oxnard College
Oxnard, CA

Certified - Dual Diagnosis Peer Support Specialist

COPA Health
Mesa, AZ

No Degree - Business Management

College of The Canyons
Valencia, CA

Skills

  • Organization and Time Management
  • Detail Oriented
  • Strong Interpersonal Communication Skills
  • Customer Service and Satisfaction
  • Flexible and Adaptable
  • Self-Motivated
  • Planning and Coordination
  • Teamwork and Collaboration
  • Critical Thinking
  • Proficient with Microsoft Office Suite

Timeline

Customer Service Liaison

Hyundai Motor America
09.2020 - Current

Inbound Customer Service Associates

GC Services
04.2020 - 07.2026

Tooling: QA Supervisor; QA Engineer, QA Manager

Stratasys Direct Manufacturing (SDM)
01.2012 - 12.2016

Assistant Manager- Cast Urethanes Supervisor.

Solid Concepts (SCI)
01.2008 - 12.2012

Supervisor, Molding, Casting and CNC

Rapid Product Solutions
01.1999 - 12.2008

Veteran: Heavy Equipment Operator

United States Army
06.1985 - 05.1988

Certified - Machine Tools And Practices

Ventura Community College

Certified - Behavioral And Addictive Disorders Counseling

Oxnard College

Certified - Dual Diagnosis Peer Support Specialist

COPA Health

No Degree - Business Management

College of The Canyons

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IAN YOUNG