Ian Zavardino
Newburgh,NY
Summary
Resourceful System Administrator polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
System Administrator
Mount Saint Mary College
Newburgh, New York
10.2014 - 10.2024
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Troubleshot application errors and provided technical support to end-users.
- Performed regular backups of critical data and documents. (Veeam and Datto)
- Implemented security measures such as antivirus programs (Sophos, then Sentinel One).
- Implemented and managed VPNs, enabling secure remote access for employees. (OpenVPN, Fortinet VPN, Teamviewer)
- Diagnosed, troubleshot and resolved hardware and system problems.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Maintained inventory of hardware assets, including servers, laptops, desktops, and printers.
- Assisted in the development of disaster recovery plans for different systems and networks.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Helped rebuild the college (Cyberattack) from the ground up to ensure classes started on time for the spring semester.
- Manage macOS devices on campus using MDS and Mosyle.
- Maintained the Wireless Infrastructure using Clearpass/Airwave
IT Support Specialist
Mount Saint Mary College
Newburgh, NY
10.2011 - 10.2014
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, and printers for end users.
- Deploy Laptops to new users
- Help day-to-day tasks with students, faculty, staff.
- Troubleshoot printers, laptops, desktops.
System Administrator
The Computer Depot
Central Valley, NY
05.2006 - 10.2011
- Helped residential users with their home desktops and laptops.
- Replaced faulty hardware, motherboards, CPUs, fans, power supplies.
- Repaired Motherboards (mainly capacitor replacements).
- Managed small businesses' networks and computers (mainly dental and CPA offices).
- Built custom PCs for residential and business clients.
Education
Associate of Applied Science - Information Technology
SUNY Orange
Middletown05-2006
Skills
- Knowledge of Windows 95/98/2000/ME/XP/Vista/7/8/10/11
- Knowledge of Server 2000/2003/2008/2012/2016/2019/2022
- Knowledge of macOS - All versions
- Diagnose Hardware/Software issues in a timely fashion
- Diagnose Network/Vlan/Switch issues
- Backup Solutions - Veeam / Datto
- WiFi management - Aruba Clearpass
- Active Directory / Group Policy
- Printer (Toshiba) Deployment and Management (Papercut)
- Implementing Wildcard and other SSL certs
- DHCP/DNS
- OS Deployment (Smart Deploy/PDQ Deploy/MDS/Mosyle)
- Soft Skills
- Documenting Policies and Procedures
- Vmware
- Exchange365
- Duo
- Google Workspace
Certification
- A+ Certified
Timeline
System Administrator
Mount Saint Mary College
10.2014 - 10.2024
IT Support Specialist
Mount Saint Mary College
10.2011 - 10.2014
System Administrator
The Computer Depot
05.2006 - 10.2011
- A+ Certified
Associate of Applied Science - Information Technology
SUNY Orange
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