Iana Diaz
Burbank,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager, Facilities Maintenance
NBC Universal
11.2022 - Current
- Supervise day-to-day operations of property-wide electrical and HVAC maintenance to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Generate repeat business through exceptional customer service and respond to client concerns with friendly and knowledgeable service.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Communicate with contractors and vendors to plan and schedule any work needed.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Create Preventative Maintenance job plans to meet operational need and schedule accordingly.
Assistant Manager, Rides
NBC Universal
05.2022 - 11.2022
- Coordinate and assign technicians to set up, install, repair, and maintain all equipment and venue technical processes.
- Ensure all equipment is maintained in accordance with USH Policies, practices and standards.
- Direct and confirm work assignments & emphasis to address issues.
- Provide technical guidance and mentoring as required to Technicians within the day-to-day maintenance activities in the field.
- Respond to major ride issues immediately and determine root cause of issues.
- Track monthly spending to meet budget goals
Supervisor, Rides
NBC Universal
03.2019 - 05.2022
- Supervise daily operation, repair, inspection, and maintenance of rides and attraction
- Create, approve, and track work orders, purchase requisitions, and purchase orders through Maximo
- Maintain constant communication with the rides managers to report ride status during down time events and serve as a liaison between other operating departments within the park
- Maintain compliance with company policies, objectives, and communication goals.
- Create successful work schedules for each team member to meet deadlines and maintain fully staff shifts.
Customer Service Advisor
Jiffy Lube
09.2020 - 03.2021
- Accurately capture guests' product needs and offer guests options that are tailored specifically to their automotive needs
- Give impartial advice to ensure that guests are aware of manufacturer recommendations
- Be a subject matter expert in such areas as vehicle safety rules, operations manuals, and maintenance instructions
- Check and fill vehicle fluid levels, add new oil, perform vehicle safety checks
Tire Service Technician
America's Tire
08.2020 - 01.2021
- Checked tires for correct air pressures and inflated or deflated tires to meet air pressure requirements.
- Noted irregular tire wear and advised customer of repair or replacement options to promote vehicle safety.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Operated machines safely and correctly, including tire changers and wheel balancers
Attractions Lead
NBC Universal
06.2017 - 03.2019
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Bachelor of Science - Aviation Maintenance
Embry-Riddle Aeronautical University
Daytona Beach, FL2027
John Burroughs High School
Burbank05.2017
Skills
- Proficient with IBM Maximo
- Proficient in Microsoft Office
- Vendor management
- Time management
- Networking abilities
- Interpersonal skills
- Effective communication
Certification
- Project Management, Google - November 2022
Timeline
Assistant Manager, Facilities Maintenance
NBC Universal
11.2022 - Current
Assistant Manager, Rides
NBC Universal
05.2022 - 11.2022
Customer Service Advisor
Jiffy Lube
09.2020 - 03.2021
Tire Service Technician
America's Tire
08.2020 - 01.2021
Supervisor, Rides
NBC Universal
03.2019 - 05.2022
Attractions Lead
NBC Universal
06.2017 - 03.2019
Bachelor of Science - Aviation Maintenance
Embry-Riddle Aeronautical University
John Burroughs High School
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