Iana McKnight

Los Angeles,CA

Summary

Experienced healthcare professional and leader with a proven track record of implementing strategic initiatives to streamline processes, drive efficiency and maximize profitability. Skilled in project management, team leadership and identifying areas for improvement. My goal is to implement solutions that enhance operational performance while motivating teams to achieve their goals.

Overview

years of professional experience

Work History

Senior Manager, Revenue Cycle

Providence Health and Services, R1 RCM

08.2021 - Current

Conduct audits of revenue cycle processes to identify and resolve discrepancies, leading to an increase in revenue.
Evaluate hiring, firing, and promotions requests.
Develop and execute negotiation strategies resulting in good payor behavior (ACOs, IPAs, MCOs and government).
Manage large-scale projects and introduce new systems, tools, and processes to achieve challenging objectives.
Implement and develop operational standards, policies and procedures.
Collaborate with cross-functional teams and payors to develop and implement strategies for best payor behavior.
Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
Generate revenue cycle reports and dashboards to track key performance indicators, identify areas for improvement, and support strategic decision-making (Microsoft Power BI and Access Database)
Provide strong leadership to enhance team productivity and morale.
Collaborate with internal teams, external stakeholders, and regulatory agencies to address and resolve complex appeal and grievance issues
Monitor department KPIs and employee performance and adjusted plans to meet daily and monthly goals.

Senior Administrator, Operations

Cedars-Sinai Medical Center

02.2013 - 08.2021

Oversaw and managed daily operations of the office, including supervising 6support staff and handling administrative tasks efficiently and accurately.
Developed and implemented office policies and procedures to streamline workflows and improve efficiency.
Led and participated in cross-functional teams to support organizational initiatives and drive process improvements.
Analyzed and interpreted data to create reports and presentations for executive leadership, providing valuable insights and recommendations.
Utilized electronic medical records systems to input surgical schedules, update patient information, and track surgical outcomes
Maintained a detailed and organized surgical schedule, optimizing efficiency and minimizing delays in the operating room.
Conducted workplace safety inspections and audits to identify potential hazards and recommend corrective actions
Developed and delivered safety training programs for employees on topics such as emergency response, equipment operation, and ergonomics
Developed and implemented standard operating procedures (SOPs) to ensure consistency and compliance with industry regulations.
Analyzed and optimized operational processes to increase productivity and reduce costs
Developed and implemented strategies to improve overall operational performance and achieve business goals
Delegated tasks, monitored compliance and implemented performance improvement plans.
Responded to, researched and resolved issues from internal staff, external departments and customers.

Business Associate

Hudson and Holland, LLC

05.2015 - 12.2016

Conducted market research and analysis to identify trends and competitor activities to inform business decisions.
Managed client relationships and served as a primary point of contact for customer inquiries and requests.
Managed projects from procurement to commission.
Collaborated with cross-functional teams to implement process improvements and enhance overall efficiency.
Established proficiency in managing office supplies, scheduling meetings, and coordinating travel arrangements for executives
Skilled in organizing and maintaining electronic and paper files to ensure easy access and retrieval of information
Experienced in preparing correspondence, reports, and presentations using Microsoft Office Suite
Demonstrated strong communication and interpersonal skills in interacting with clients, vendors, and staff members to provide exceptional customer service
Identified plans and resources required to meet project goals and objectives.

Education

Masters Of Business Administration And Management -

Grand Canyon University

Phoenix, AZ

2020

Bachelors of Science - Public Health

California State University, San Bernardino

San Bernardino, CA

01-2015

Timeline