Iana Vovk
Santa Rosa,USA
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Glacier Restaurant Group & Foley Entertainment Group (Chalkboard, Goodnights, Arandas)
07.2022 - 07.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Set clear expectations and created positive working environment for employees.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Assistant General Manager
Blue Ridge Kitchen
07.2020 - 07.2022
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Food & Beverage Manager
Omni Hotels & Resorts
12.2019 - 07.2020
- Overseeing all Food & Beverage related outlets including Restaurant, Lounge and In Room Dining.
- Completing Restaurant Opening and Closing Procedures.
- Managing Staff Scheduling.
- Managing Food and Beverage ordering and Inventory Control.
- Managing Facility Cleanliness & Maintenance.
- Working closely with Sales Department on Satisfying in-house Conferences Food & Beverage Needs (e.g. JPMorgan Conferences etc).
- Building Positive Rapport with Customers.
- Managing Payroll.
Operations & HR Manager
Levels Cuisine LLC
07.2019 - 12.2019
- Overseen FOH and BOH for the Company Standards, Policies and Food Safety Compliance.
- Set, Enforced and Optimized Internal Policies to Maintain Efficiency and Responsiveness to Demands.
- Implemented Policies and Standard Operating Procedures for Continuous Improvement.
- Updated Employee Handbook and Company's Policies According to Federal and State Guidelines.
- Responsible for Discovering and Hiring New Talent.
- Payroll and Labor Control.
- Responsible for Bookkeeping, AP & AR and Reconciling, Weekly Invoicing.
- Created Financial Reports.
- Directed Day-to-Day Operations Focused on Attainment of Key Business Metrics, Continuous Improvement Initiatives and 6-Member Management Team with Related Direct Reports.
- Worked on Developing Client Relations and Service Standards.
- Accelerated Efficiency of Operations by Controlling Budgets, Overseeing Customer Accounts, Managing Scheduling and Driving Meetings.
- Monitored Customer Feedback to Devise Business Strategies and Determine Process Improvements for Better Customer Experiences.
- Verified Compliance with Best Business Practices Throughout Organization.
- Managed and Allocated Staff and Material Resources to Meet production Goals.
Operations & HR Manager
Beautifull LLC
10.2017 - 07.2019
- Hired, Trained and Coached Staff Members on Customer Service Skills, Food & Beverage Knowledge, and Food Safety Standards.
- Managed Payroll.
- Maintained Employee Handbook Up-to-Date Policies, Procedures, Standards and Compliance with Federal and State Laws.
- Set, Enforced and Optimized Internal Policies to Maintain Efficiency and Responsiveness to Demands.
- Managed Staff Scheduling.
- Conducted Performance Reviews Each Quarter, Offering Praise and Recommendations for Improvement.
- Reconciled AP & AR.
- Completed, Reviewed for Accuracy and Compliance and Submitted Expense Reports.
- Generated and Reviewed Financial Reports Each Day and Investigated Variances with Accounting Staff to Keep Records Accurate.
- Met and Exceeded Monthly Sales Goals.
- Worked with Multiple Third Party Platforms to Increase Restaurant and Catering Sales.
- Controlled Daily Business Operations by Devising and Deploying Short and Long-Range Strategies to Grow Profitability and Accomplish Objectives.
- Completed Restaurant Opening and Closing Procedures.
- Managed Cash Registers and Cash Deposits.
- Managed Food and Beverage Ordering and Inventory Control.
- Evaluated Suppliers by Assessing Quality, Timeliness and Compliance of Deliveries to Maintain Tight Cost Controls and Maximize Business Operational Efficiency.
- Spearheaded Quality Control Measures to Minimize Downtime and Propel Sales.
- Managed Facility Cleanliness & Maintenance.
- Identified and Resolved Unauthorized, Unsafe or Ineffective Practices by Inspecting Production Areas Regularly.
- Managed all Catering Sales and Deliveries.
- Coordinated Events.
- Built Positive Rapport with Customers.
Assistant Manager
Cafe De La Presse
04.2015 - 12.2017
- Managed Restaurant Opening and Closing Procedures and Daily Bank Deposits.
- Handled Staffing (Hired and Trained) and Scheduling.
- Supported Staff Development and Goal Attainment by Focusing on Skill Development and Job Satisfaction.
- Managed Labor and Restaurants Overhead.
- Managed Opening and Closing Procedures and Recommended Changes to Enhance Efficiency of Daily Activities.
- Cultivated Customer Satisfaction Attitude with All Staff Leading by Example.
- Generated Repeat Business Through Exceptional Customer Service and Responded to Customer Concerns with Friendly and Knowledgeable Service.
- Exceeded Sales Goals and Accomplished Business Objectives by Inspiring Staff and Promoting Target Products.
- Handled Catering Orders and Private Events.
- Ordered Food and Beverages, Maintained Great Relationships with All Vendors.
Server, Banquet Server, Assistant Manager
Piatti Restaurant
02.2013 - 01.2017
- Offered Hands-On Assistance to Customers, Assessing Needs and Maintaining Current Knowledge of Consumer Preferences.
- Maintained Customer Satisfaction with Timely Table Check-ins to Assess Food and Beverage Needs.
- Generated Repeat Business Through Exceptional Customer Service and Responded to Customer Concerns with Friendly and Knowledgeable Service.
- Monitored Employee Performance and Developed Improvement Plans.
- Trained Team Members in Successful Strategies to Meet Operational and Sales Targets.
- Submitted Reports to Senior Management to Aid in Business Decision-Making and Planning.
- Fostered Enjoyable Event Atmosphere Through Friendly Guest Interactions
- Handled Customer Service by Dealing with Complaints, Organizing Stock and Answering Customer Questions.
- Successfully Managed 15 to 20 employees Daily in Fast-Paced Environment Through Proactive Communication and Positive Feedback.
- Presented Food and Beverages on Buffet Tables and Drink Stations to Meet Contract Specifications and Level of Event Formality.
Event Coordinator
DJ Wizard Events
01.2011 - 02.2013
- Acquired New Business in the Eastern Europe.
- Assisted with Administrative Duties and Translations with Eastern European Clients.
Kitchen Manager
Kindle Dining Service
04.2009 - 01.2012
- Trained Staff on Proper Cooking Procedures as Well as Safety Regulations and Productivity Strategies.
- Scheduled and Received Food and Beverage Deliveries, Adhering to Food Cost and Budget.
- Motivated Staff to Perform at Peak Efficiency and Quality.
- Inspected Kitchens to Observe Food Preparation Quality and Service, Food Appearance and Cleanliness of Production and Service Areas.
- Maintained Kitchen Cleanliness and Sanitation Through Correct Procedures and Scheduled Cleaning of Surfaces and Equipment.
- Oversaw Food Preparation and Monitored Safety Protocols.
Assist Basketball Network
Social Media Marketing for assistbasketballnetwork.com
01.2011 - 08.2011
Education
AA - Business Administration
College of Marin
01.2016
Bachelor's Degree - History and Political Science
Ternopil National University
01.2010
Skills
- Skilled in guiding and developing teams
- Strong problem-solving skills
- Proficient in deadline adherence
- Ability to prioritize tasks in high-stress situations
- Flexible in dynamic environments
- Effective team contributor
- Profit maximization techniques
- Labor cost optimization
- Inventory management
- Customer service excellence
- Talent development expertise
- Detailed account reconciliation
- Scheduling
- Effective organizational abilities
- Effective verbal communication
- Budget oversight
- Sales analysis
- Vendor sourcing expertise
- Employee relations management
- Billing process oversight
- Payroll administration
- Skilled in using technology for operational efficiency
- Operations management
- Food safety
- Cost control
ART. SPORTS. PERSONAL DEVELOPMENT. COMMUNITY PROJECTS
Artistic and Creative. Likes Photography. Enjoys Sports and Active Lifestyle. Yoga and Meditation. Interested in Psychology, Personal Development and Health & Wellness. Loves Cooking. Enjoys Volunteering at the Community Projects and Initiatives (SF Marin Food Bank, Red Cross Blood Drive).
Certification
RBS certification, Food Safety Manager certification
Languages
English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Italian
Elementary
Timeline
Restaurant General Manager
Glacier Restaurant Group & Foley Entertainment Group (Chalkboard, Goodnights, Arandas)
07.2022 - 07.2025
Assistant General Manager
Blue Ridge Kitchen
07.2020 - 07.2022
Food & Beverage Manager
Omni Hotels & Resorts
12.2019 - 07.2020
Operations & HR Manager
Levels Cuisine LLC
07.2019 - 12.2019
Operations & HR Manager
Beautifull LLC
10.2017 - 07.2019
Assistant Manager
Cafe De La Presse
04.2015 - 12.2017
Server, Banquet Server, Assistant Manager
Piatti Restaurant
02.2013 - 01.2017
Event Coordinator
DJ Wizard Events
01.2011 - 02.2013
Assist Basketball Network
Social Media Marketing for assistbasketballnetwork.com
01.2011 - 08.2011
Kitchen Manager
Kindle Dining Service
04.2009 - 01.2012
Bachelor's Degree - History and Political Science
Ternopil National University
AA - Business Administration
College of Marin
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