IANA GRIFFIN
Atlanta,GA
Summary
To achieve a secure position within a creditable establishment that will enable me to contribute through the efficient use of my previous experience and skills.
Overview
12
12
years of professional experience
Work History
MEDICAL COURIER
SELF EMPLOYED
05.2024 - Current
- Adhere to HIPAA regulations and follow established protocols when transporting hazardous materials.
- Coordinate delivery of medical specimens to appropriate laboratory facilities.
- Provide exceptional customer service during interactions with clients.
- Deliver medical supplies and equipment to healthcare facilities in a timely manner.
- Maintain accurate records of deliveries, pickups and other related activities.
CASE MANAGER COORDINATOR
MINDLANCE (Contract)
09.2023 - 04.2024
- First point of contact for 80 plus inbound calls daily
- Enter data into databases accurately and efficiently at 50 plus wpm
- Create accounts and verify accuracy of data entered for enrollment
- Examine forms and supporting documentation carefully for any missing information or new information to be added to the database
- Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
- Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
- Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
- Assess patient's financial ability to afford therapy
- Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc
- Track any payer/plan issues and report any changes, updates, or trends to management
BENEFIT VERIFICATION SPECIALIST
SPECTRAFORCE (Contract)
10.2022 - 02.2023
- Perform outgoing calls to obtain detailed verifications of benefits for patients seeking treatment
- Obtain patient responsibility, research payer coverage criteria and any prior authorization requirements
- Enter gathered insurance information into database
- Switch screens and multi-task while on a call with ease
- Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
- Demonstrate knowledge of Medicare, HMO, PPO, and POS plans
- Continue ongoing development to reach performance standards
MEDICAL SCREENER
THE JUDGE GROUP (Contract)
08.2020 - 05.2022
- Contracted by The Judge Group for Optum to register a film production crew at Warner Media to receive Covid testing
- Gather and secure confidential patient information to create a healthcare account
- Make sure patients are complying to Covid regulations
- Ensure the proper wear of PPE (personal protective equipment) and keep testing areas clean and orderly
- Monitor supplies and keep count of PCRs and Rapid tests
- Complete administrative duties
SCHEDULER/ ADMIN
MODMD (Contract)
04.2021 - 07.2021
- Gather nurses', EMTs', and other employees' availability and schedule accordingly
- Respond to continuous emails and calls quickly to fulfill productions testing requests
- Register patients in portal from multiple productions onsite and offsite
- Prepare testing materials for nurses
- Run errands to labs, productions, and shipment centers
- Complete administrative duties
HOME CARE PROVIDER
SELF EMPLOYED
11.2018 - 07.2020
- Assist clients who are unable to accomplish daily living activities independently within their homes
- Help clients bathe, groom, and dress
- Complete laundry and maintain a clean-living space
- Prepare meals and fed client when necessary
- Accompany clients to their doctor visits
- Oversee the administration of prescribed medications to clients
PRODUCTION SPECIALIST
ECOLAB
12.2016 - 10.2018
- Complete data entry by manually keying information pertaining to production, timely and accurately
- Monitor inventory to investigate excess and/or insufficient material
- Review MRP and material demand to perform material planning to support production schedule
- Provide clerical support and answer incoming calls
PATIENT CARE TECH
REHAB INSTITUTE OF CHICAGO
04.2012 - 11.2016
- Full-time patient management of over 8 patients within a shift, ranging in ages from infants to young adults to senior citizens with various complex and common conditions and diagnosis
- Prepare patients for therapy, treatment, or evaluation
- Implement interventions consistent with the care plan
- Train family members for patient's successful home transitions
- Maintain a clean and safe environment, by performing infection control procedures
- Ensure adequate inventory by monitoring supply in demand and reporting deficiencies
- Demonstrate safety precaution while transferring patients and patient care equipment
- Encourage patient independence, positive self -image and communication
- Gather and report relevant physiological, psychological, and functional information based on patients' care plan or needs
Education
CDL LICENSE -
NORTH FULTON TRANSPORTATION
12.2019
B.A. IN INTERDISCIPLINARY STUDIES -
GOVERNORS STATE UNIVERSITY
08.2011
NURSE ASSISTANT CERTIFICATION -
BELKEN ACADEMY
11.2006
Skills
- Data Processing/ Insurance Verification Skills
- Proficient in Microsoft Word, Excel, and Powerpoint
- Knowledge of Medical Terminology
- Excellent Customer Service Skills
- Scheduling Skills
- Written and Verbal Communication/Phone Skills
- Driving Skills
- EMR/ Computerized Charting
- Case Management Skills
- Creative Thinking Skills
- Organizational/ Detail Oriented Skills
- Leadership/Teaching Skills
Timeline
MEDICAL COURIER
SELF EMPLOYED
05.2024 - Current
CASE MANAGER COORDINATOR
MINDLANCE (Contract)
09.2023 - 04.2024
BENEFIT VERIFICATION SPECIALIST
SPECTRAFORCE (Contract)
10.2022 - 02.2023
SCHEDULER/ ADMIN
MODMD (Contract)
04.2021 - 07.2021
MEDICAL SCREENER
THE JUDGE GROUP (Contract)
08.2020 - 05.2022
HOME CARE PROVIDER
SELF EMPLOYED
11.2018 - 07.2020
PRODUCTION SPECIALIST
ECOLAB
12.2016 - 10.2018
PATIENT CARE TECH
REHAB INSTITUTE OF CHICAGO
04.2012 - 11.2016
CDL LICENSE -
NORTH FULTON TRANSPORTATION
B.A. IN INTERDISCIPLINARY STUDIES -
GOVERNORS STATE UNIVERSITY
NURSE ASSISTANT CERTIFICATION -
BELKEN ACADEMY
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