Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ianathaniel Ortiz Alicea

Katy,TX

Summary

Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 8 years of experience working in busy Office environments. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Switcher. Resourceful Package Handler able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level safety Inspector position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful worker with 8 years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging Fedex materials. Safety-driven and adaptable with good planning and problem-solving abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Package Handler Switcher

Fedex Ground
06.2021 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Assembled, sealed, and loaded packages into correct trucks.

Linehaul Special Assignment Admin

Fedex Ground
11.2023 - 01.2024
  • Coordinated efficient linehaul operations by streamlining communication channels and implementing new tracking systems.
  • Reduced transit times for shipments with effective route planning and resource allocation.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of shipments through meticulous coordination efforts.
  • Collaborated with cross-functional teams to optimize linehaul network performance, resulting in decreased costs and increased efficiency.
  • Implemented safety protocols for drivers, reducing accident rates and improving overall fleet safety records.
  • Managed driver schedules and assignments to ensure optimal utilization of resources and timely completion of tasks.
  • Developed strong relationships with customers, addressing concerns promptly and maintaining open lines of communication.
  • Provided regular updates on shipment status to clients, instilling confidence in our services and fostering ongoing partnerships.
  • Conducted thorough analysis of linehaul processes to identify inefficiencies, implementing corrective measures that led to enhanced productivity levels.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Met or exceeded production goals and objectives by following strict procedures.

General Associate

Victoria Secret/ Limited Brands
06.2016 - 10.2021
  • Began in San Juan, PR
  • Builds customer loyalty by opening Victoria’s Secret Angel Cards and through customer email and phone capture
  • Developed ways to protect company assets, detect safety issues, security violations and to put programs in place to prevent repeat occurrences
  • Handled dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; show diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer
  • Escalates the issue to manager when appropriate
  • Management of all store operational issues, to include store administrative duties, physical inventories, price changes, office management, customer claims, etc
  • Arranged a variety of audits of employee activities to reduce and prevent internal cash handling theft, facilities and equipment damage, security access violations & fraud
  • Maintained company programs, analyzed behaviors, high standards and expectations throughout prioritizing assignments and projects, simplifying and following up to get desired results depending on the mission commitment
  • Assisted in recruiting, training and developing Sales Associates and leading new trainees to accomplish company sales goals
  • Communicated staff concerns to management
  • Assisted in managing shrink and safety results for the region and support Loss Prevention Department on their strategies by providing discipline leadership including setting clear expectations and holding team and self for results
  • Responsible for minimizing the financial losses of a retail operation related to theft, vandalism, accident and injury.
  • Enhanced customer satisfaction by providing excellent service and addressing concerns promptly.
  • Streamlined inventory management through regular monitoring and efficient organization.
  • Increased sales with effective product displays and persuasive communication skills.
  • Contributed to team success by consistently meeting or exceeding daily sales targets.
  • Supported store operations by accurately processing transactions and handling cash responsibly.
  • Collaborated with team members to achieve collective goals and maintain a positive work atmosphere.
  • Aided in loss prevention efforts by following security procedures and reporting suspicious activities.
  • Handled returns, exchanges, and complaints professionally while adhering to company policies.
  • Improved store appearance by performing routine cleaning duties, including sweeping floors, dusting shelves, and wiping down surfaces.
  • Offered exceptional customer support by answering inquiries about products, services, and promotions accurately and promptly.
  • Assisted coworkers when needed for optimal teamwork within the workplace.
  • Demonstrated flexibility in adapting to changing priorities during high-traffic periods or promotional events.

Night shift front desk/ Night audit operator

Tru by Hilton / Hilton Hotel
06.2020 - 06.2021
  • Customer service brings excitement and greetings to the front desk
  • Checks in / checks out Guests
  • Performs night audit every night
  • Making reservations and maintaining everything clean and organized
  • Making a Housekeeping list and performing an organized inspection on each floor.
  • Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.

Sales Associate

Aeropostal Retail Store
06.2015 - 01.2017
  • Informed and assisted customers regarding specialized merchandise, identifying their specific needs and recommended items accordingly
  • Best seller on several occasions
  • Compiled and maintained records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishment: Counted material, equipment, merchandise, or supplies in stock and posts totals to inventory records, manually or using computer
  • Checked inventory periodically to obtain reorder information to replenish stock.

Education

Bachelor of Science - Risk Management

University of Houston - Downtown
Houston, TX
12.2024

High School Diploma -

Colegio Bautista De Carolina
Carolina, Puerto Rico
05.2015

Skills

  • Shipping Documentation
  • OSHA Compliant
  • Shipment Tracking
  • Switcher Equipment Maintenance
  • Customer Service
  • Organizational Skills
  • Conflict Resolution
  • Attention to Detail
  • Teamwork Abilities
  • Quality Assurance Standards
  • Efficient Multitasking
  • Problem Solving Aptitude

Certification

Quarterly Vehicle Inspection

  • LineHaul, Fedex Ground - Yearly
  • Certified Switcher, Fedex Ground - 6 years
  • CERT Training - N/A


Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Japanese
Elementary

Timeline

Linehaul Special Assignment Admin

Fedex Ground
11.2023 - 01.2024

Package Handler Switcher

Fedex Ground
06.2021 - Current

Night shift front desk/ Night audit operator

Tru by Hilton / Hilton Hotel
06.2020 - 06.2021

General Associate

Victoria Secret/ Limited Brands
06.2016 - 10.2021

Sales Associate

Aeropostal Retail Store
06.2015 - 01.2017

Bachelor of Science - Risk Management

University of Houston - Downtown

High School Diploma -

Colegio Bautista De Carolina
Ianathaniel Ortiz Alicea