Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian Bocanegra

Denver,CO

Summary

Results-oriented project manager with a strong track record of successful project launches and management. Demonstrates technical proficiency and adaptability in diverse environments. Committed to fostering customer success and building lasting relationships through effective communication and focus on outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Planet Fitness/Baseline
09.2023 - Current
  • Recruit, hire, train, schedule, and supervise a staff of 20.
  • Member service oversight ensures consistently excellent customer experiences by all staff.
  • Involved in all front desk-related tasks.
  • Meet potential members and provide gym tours.
  • Facilitate member service issues and questions.
  • Ensure the prompt opening and closing of the gym.
  • Oversee cleanliness and appearance of the gym, including taking responsibility for the largest section of cleaning daily.
  • Process weekly employee payroll.
  • Manage marketing efforts, ensuring staff is aware and trained on all marketing.
  • Authorize expenditures and make bank deposits daily.
  • Prepare all new hire forms and submit them to Human Resources.
  • Drove sales up by $40,000 and increased membership sales from 62% to 80%.
  • HR Generalist duties include day-to-day operations, project managing, building maintenance, and equipment management.

Operations Manager

Next Wave Roofing
01.2018 - 01.2023
  • Company Overview: Hybrid Role
  • Overseeing contracts.
  • Basic clerical duties and data entry.
  • HR Generalist dealing with daily issues, staffing, and scouting new talent.
  • Oversee new business and marketing/SEO/advertising.
  • Public Relations.
  • Assisting with payables, invoicing, and receivables.
  • Maintaining a structured schedule with contractors and distributors on new builds.
  • Trained new hires to successfully accomplish goals and accurately source new business.
  • Five years holding a seat on the Board of Directors.
  • Managed half of the agency's accounts, totaling $700,000 in contracts.
  • Hybrid Role

Contract Administrator

Mile High Paving
08.2017 - 03.2020
  • Lien Waivers – Managing incoming and outgoing, filing, notarizing.
  • Receiving payables.
  • Inputting, editing, and reviewing contracts.
  • Being in communication with several vendors and contractors.
  • Invoicing.
  • Onboarding and staffing, including E-Verify for new hires.
  • HR Generalist – Exit interviews, maintaining records.

Sales Associate

Orangetheory Fitness
10.2016 - 01.2018
  • Greeting everyone who enters the studio with a positive attitude and smile.
  • Deliver phenomenal customer service to generate repeat business.
  • Saving cancels as I could.
  • Selling memberships, cold calling leads that came in from the pipeline.
  • Cleaning and organizing club.
  • Helped organize staff and logistics for our booth during fitness on the rocks.
  • Studio Tours and setting up them for their first workout and handing off for coach.

Key Holder

CycleBar Franchise
01.2016 - 01.2017
  • Closing and opening duties.
  • Provide outstanding customer service, utilizing inverted pyramid methods.
  • Building relationships.
  • Planning/coordinating event planning. Learned from a high-end event planner; examples include Cycle Nation for the American Heart Association, Pop-up Rides, and charity rides.
  • Promoted to Assistant Manager and oversaw a small team.
  • Exceeded sales goals of $10,000 per week.
  • Provide adequate knowledge of brands to associates and customers.

Assistant Manager

FIT36
01.2015 - 01.2016
  • Successfully managed pre-sale activities to drive new memberships for gym launch.
  • Mentored by seasoned GM, learned the basics of sales and teaching new hires.
  • Ensuring timely closing and opening of gym.
  • Entering client information.
  • Building relationships with members, creating a culture and community.
  • Entering sales and commission numbers in Excel.
  • Following up on calls and cold calls.
  • Event set up and community outreach.

Receiver

Target
01.2015 - 01.2016
  • Company Overview: Reverse Logistics
  • Clear the receiving dock (if & when the truck is done unloading) to make room for pallets of vendor products.
  • Check in vendors such as Frito-Lay, Coca-Cola, and Little Debbie.
  • Load the inbound trailer with items being sent back to the distribution center after unloading sweep.
  • Receive and deliver incoming mail from FedEx/UPS.
  • Maintain, file, retain, and eventually (once the retention period has passed) securely destroy relevant records (shipping labels, invoices, donation receipts, hazardous waste manifests, etc.).
  • Process other inventory removals.
  • Ensure that the receiving dock is ready for the next day's trailer unload.
  • Reverse Logistics

Lead Host

Rio Grande Mexican Restaurant
01.2014 - 01.2016
  • Handle scheduling reservations and large parties.
  • Managed and trained six other hosts on staff.
  • Provided excellent customer service.
  • Bussed and set tables, provide refreshments if needed, as requested by dining staff.

Owner

3 Happy Dogs, LLC
01.2010 - 01.2015
  • Client development and interviews.
  • Scheduling demands.
  • Helped create and organize Special Events, Sponsorships, and Promotions.
  • Directly responsible for meeting with prospective new clients.
  • Training new team members.
  • Certified in first aid.
  • Communicating with clients, managers, and the owner.

Education

Notary -

Colorado Notary
01.2024

Licensed - Health and Fitness

National Academy of Sports Medicine
Denver, CO
01.2017

Licensed -

Aveda Institute Denver
Denver, CO
10.2012

High School Diploma -

Compass Montessori
Golden, CO
12-2011

Skills

  • Social media networking
  • Operations management
  • Event planning
  • Quality assurance
  • Office 365 and Google Workspace proficiency
  • Hospitality management
  • Attention to detail
  • Client relations
  • Reliability
  • Time management
  • Project management
  • Staff recruitment
  • Customer service
  • Problem solving
  • Team building
  • Effective communication
  • Conflict resolution
  • Performance improvements
  • Staff training and development
  • Employee development
  • Branding
  • Staff management
  • Team oversight

Certification

Notary, 2024-12-31

Timeline

General Manager

Planet Fitness/Baseline
09.2023 - Current

Operations Manager

Next Wave Roofing
01.2018 - 01.2023

Contract Administrator

Mile High Paving
08.2017 - 03.2020

Sales Associate

Orangetheory Fitness
10.2016 - 01.2018

Key Holder

CycleBar Franchise
01.2016 - 01.2017

Assistant Manager

FIT36
01.2015 - 01.2016

Receiver

Target
01.2015 - 01.2016

Lead Host

Rio Grande Mexican Restaurant
01.2014 - 01.2016

Owner

3 Happy Dogs, LLC
01.2010 - 01.2015

Notary -

Colorado Notary

Licensed - Health and Fitness

National Academy of Sports Medicine

Licensed -

Aveda Institute Denver

High School Diploma -

Compass Montessori

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