Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Iandivi Peralta Cruz

Glenview,IL
Iandivi Peralta Cruz

Summary

Proven team leader with a track record of enhancing customer engagement and streamlining office operations. At Alden Des Plaines Rehabilitation & Health Care Center, mastered MS Office and complex problem-solving, boosting efficiency. Known for exceptional organization and a friendly demeanor, consistently elevates team performance and client satisfaction. Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments.

Overview

6
years of professional experience

Work History

Shrine Of Our Lady Of Gadalupe

Secretary
02.2024 - Current

Job overview

  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.

Goodwill

Hardlines Team Member
06.2023 - 09.2023

Job overview

  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve monthly sales goals and improve overall store performance.
  • Aided other departments during peak times or staffing shortages, demonstrating adaptability and teamwork skills within the retail setting.

Target

Barista
11.2021 - 03.2022

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Alden Des Plaines Rehabilitation & Health Care Center

Receptionist
07.2018 - 09.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Oakton Community College
Des Plaines, IL

Associates Of Science from Environmental Studies

University Overview

Glenbrook South High School
Glenview, IL

High School Diploma
05.2020

University Overview

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • MS Office Applications
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Calendar Management
  • Confidentiality understanding
  • Sales Support
  • Complex Problem-Solving
  • Multi-Line Phone Systems
  • Quickbooks
  • Database Administration
  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Team Leadership
  • Customer Engagement
  • Safety Procedures
  • Upselling strategies

Languages

Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Secretary
Shrine Of Our Lady Of Gadalupe
02.2024 - Current
Hardlines Team Member
Goodwill
06.2023 - 09.2023
Barista
Target
11.2021 - 03.2022
Receptionist
Alden Des Plaines Rehabilitation & Health Care Center
07.2018 - 09.2021
Oakton Community College
Associates Of Science from Environmental Studies
Glenbrook South High School
High School Diploma
Iandivi Peralta Cruz