Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ian E Vazquez Perez

Orlando,FL

Summary

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

3
3
years of professional experience

Work History

Host

Pal Campo Restaurant
04.2024 - Current
  • Assisted with and organized programs, events and activities to drive outreach initiatives.
  • Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
  • Assisted Staff with special need kids for them to learn and have fun playing their favorite sport.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Provided excellent customer service by anticipating customer needs.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided customers with accurate wait times and monitored waiting list.
  • Answered telephone to provide dining information and take reservations.
  • Notified server after seating parties in section to facilitate prompt service.

Restaurant Team Member

Panera Bread
10.2021 - 12.2022
  • Followed restaurant guidelines in regards to food safety and hygiene.
  • Provided exceptional service to daily customers.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat.
  • Helped customers find products, answered questions and offered advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to using active listening and engagement skills.
  • Provided exceptional service to high volume of daily customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive cash, check and credit card payments.

Assistant Soccer Referee

AYSO Soccer
08.2021 - 12.2021
  • Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer rules.
  • Fostered sportsmanship among players and coaches to minimize in-game conflict.
  • Explained rules, regulations and league guidelines to players and coaches.

Education

Associate of Arts - Computer Science

Valencia College
Orlando, FL
05.2027

High School Diploma -

Cypress Bay High School
Weston, FL
06.2023

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • POS Software
  • Telephone reception
  • Guest Experiences
  • Service Prioritization
  • Proper Equipment Operation
  • Attention to detail
  • Creative Problem Solving
  • Communication
  • Analytical Thinking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Pal Campo Restaurant
04.2024 - Current

Restaurant Team Member

Panera Bread
10.2021 - 12.2022

Assistant Soccer Referee

AYSO Soccer
08.2021 - 12.2021

Associate of Arts - Computer Science

Valencia College

High School Diploma -

Cypress Bay High School

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Ian E Vazquez Perez