Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ianella Morillo

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Floor Associate

Nordstrom Rack
09.2023 - 11.2023
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Cashier

Nordstrom Rack
05.2023 - 09.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Walmart
06.2020 - 11.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

High School Diploma -

University of Utah
Salt Lake City, UT
05.2028

High School Diploma -

West Jordan High School
West Jordan, UT
05.2023

Skills

  • Task prioritization
  • Organizational skills
  • Team collaboration
  • Adaptability and flexibility
  • Multitasking capabilities
  • Attention to detail
  • Effective communication
  • Excellent Work Ethic

Languages

Spanish
Native or Bilingual

Timeline

Floor Associate

Nordstrom Rack
09.2023 - 11.2023

Cashier

Nordstrom Rack
05.2023 - 09.2023

Cashier

Walmart
06.2020 - 11.2022

High School Diploma -

University of Utah

High School Diploma -

West Jordan High School

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Ianella Morillo