Ianelly Garza
Brownsville,TX
Summary
Proven multitasker and communicator, I excelled at Sand Rose Hotel by enhancing guest satisfaction and streamlining operations, showcasing my problem-solving skills and adaptability. My expertise in Microsoft Office and commitment to professionalism significantly contributed to a positive work environment, fostering team building and increasing customer loyalty.
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sand Rose Hotel
09.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Bartender
Sand Rose Hotel
08.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Sales Associate
New York & Company
08.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Diploma - Nursing
Porter High School
Brownsville, TX07.2017
Skills
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Filing
- Sensitive information handling
- Issue handling
- Confidentiality handling
- Call forwarding
- Researching skills
- Filing and sorting
- Correspondence typing
- Appointment confirmation
- Customer assistance and interaction
- Telephone Etiquette
- Documentation
- Inventory Control
- Office equipment operations
- Security awareness
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Dependability
- Customer Satisfaction
- Flexibility
- Detail Oriented
- Verbal Communication
- Team building
- Microsoft Office proficiency
- Reporting skills
- Professionalism
- Document Preparation
- Public Speaking
- Resourcefulness
- Adaptability
- Prioritization
- Problem-solving aptitude
- Greet visitors
- Manage files
- Restock shelves
- Answer telephone calls
- Multi-line telephone skills
- Communication Skills
- Directory assistance
- Multi-tasking
Timeline
Front Desk Receptionist
Sand Rose Hotel
09.2022 - 08.2023
Bartender
Sand Rose Hotel
08.2022 - 08.2023
Sales Associate
New York & Company
08.2017 - 08.2019
Diploma - Nursing
Porter High School
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