Ianeta Sailiata
Killeen,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Production Associate
Tesla
Austin, TX
12.2022 - 02.2025
- Completed product assembly according to standardized procedures.
- Diligently maintained safety and quality standards.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Used hand and power tools to perform operational and routine tasks.
- Inspected and repaired products to meet project expectations.
- Sorted and packaged products to prepare for processing or shipment.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Assisted assessment of finalized product development to maintain QC standards.
- Attended regular training sessions to increase machine operating skills.
- Set up and tended equipment with machine operators to complete runs.
- Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
- Organized project components according to workflow.
- Evaluated printed components to comply with quality control standards.
- Work closely with material handlers to ensure supply levels are full
- Troubleshot equipment problems to repair or report diagnostics.
- Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
Program Support Assistant
Army Community Service
Fort Hood, TX
03.2009 - 03.2019
- Processed financial documents, contracts, expense reports and invoices.
- Assembled and organized facts, data and program information as background intelligence.
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
- Reviewed and approved vendor invoices.
- Broke down boxes for garbage and recycling.
- Offered reception coverage to relieve staff during absences or breaks.
- Stocked inventory and ordered office and kitchen supplies.
- Monitored office services mailbox for business support needs and requests.
- Encouraged and improved cross-department internal communication.
- Performed accounting or financial analysis.
- Provided HR administrative assistance to management team.
- Reserved and managed meeting room availability.
- Acting as an EFMP Program Manager at several times when no other GS employee is in the
bldg. - Appointed as the Respite Care Contracting Officer Technical Representatives for EFMP performing
services as a liaison between the Army Community Services (ACS) Exceptional Family Member Program
(EFMP) and AlignStaffing Company contracted by the Department of the Army (DA) to be the payee
system to the EFMP Respite Care program. - Oversee respite care program (families, letters, billing and
payments). I brief and explain the program to the families interested. Assisted them with filling out the
required application and paperwork. - Check the families in the Army Personnel Network (PERNET)
system and Integrated Sustainment Maintenance Army (ISM) system if they are enrolled in EFMP.
- Schedule the families to be interview on the Respite Care Panel Board Meeting. I’m a Board Member for
the Respite Care panel. The Board Members interviewed the families, determined if the family is qualify
and how many hours they qualify to have for a month based on the MATRIX scoring points system that
we use. - Prepared the Respite Care Decision letters for III Corps Commanding General (GC) to sign. Once
the GC signed the Respite Care letters, date stamped the letters, scanned and emailed them to the
families via email and mailed out the original hard copies. Upload the GC approval letters to the Safe
Access File Exchange (SAFE) and send to Strategic Resources Incorporated (SRI). Email approval families’
paperwork to IMCOM and G9. Contacted the family to come in and signed more paperwork after they
received an approval GC letter. - Document every families and their cases in Client Tracking System (CTS). Make a new classification file and file all the paperwork away.
- Process invoices and payments for the
Respite Care Providers working for the EFMP Families that have Exceptional Family Member (EFM)
enrolled in the program that’s approved to utilize Respite Care and entered their payments in Wide Area
Work Flow (WAWF) system and General Fund Enterprise Business System (GFEBS) and obligated funds
for payments. - Teleconferenced with GFEBS office personnel and different installations discussing miscellaneous pay and different issues in GFEBS system. Worked very closely with the III Corps Resource Management office to research and track payments that entered in GFEBS for more than two weeks,
and I was able to resolve payment issues for providers, and other vendors of the EFMP. - Worked closely with Align Staffing and SRI to resolve payment issues and prepares SF1034s for all invoices being
processed at the installation level. I took upon myself to train, learn, and gained knowledge with the
Central Contracting Registration (CCR) system and better assist EFMP Families who need to secure their
Duns Numbers and Cage Code numbers for Tax purposes and received an award for that. - Did background checks by processing and submit confidential paperwork and information on EFMP Respite Care Workers or Providers and Volunteers for Criminal Investigation Backgrounds checks
- Worked closely with Central Intelligence Agency (CIA), Department of Emergency services (DES) and Police Department (PD) of Fort Hood, Killeen, Harker Heights and Copperas Cove.
- Designated as an Army Community
Services Appropriated Government Purchase Card (GPC) holder. - Responsible for assessing office’s
supply and equipment needs, preparing requisitions and necessary tracking status of supply and
equipment orders. - Submit a yearly projected annual operating budget. Gather documentation from EFMP Manager and Staff once we have a suspense or deadline date to spend the money.
- Prepared and consolidate purchase requests (PRs) for Manager’s approval and submit to Director’s final approval.
Purchased and ordered approved PRs for supplies, furniture, computers, printers, faxes, books and
resources on authorized vendors like Emall, Unicor, Hazmart, Amazon, Hobby Lobby, etc. - Received and inventory all items arrived and put them away. Monitor and balance all the transactions thru the US
Bank on orders executed. Consolidates my bank statement report to include approved US bank statement online, matched all the orders that showed up on the bank statement online against the items received with receipts. Consolidated Fort Hood Form 715, DA Form 3161, GPC Checklist, Original receipts of products and US Bank Statement and submit to ACS Budget Analyst. - A Defense Travel System (DTS) expert.
- Prepare travel authorizations, booking flights, hotels, and car rentals. Figure out the per diem in the location the staff are traveling for temporary duty (TDY). File vouchers for Program Manager and employees after completion of trips using DTS. Submit vouchers and route them to the authorized
personnel for their approval and signatures. Researched some disputes in staff tdy charges in DTS. If there were any discrepancies with the orders or vouchers, it was sent back in need of supporting documentations that were missing. - Independently performs tasks involving budget execution by compiling resource data from various financial management reports with Housing, Civilian Personnel Advisory Council (CPAC), and Respite Care Program for the Monthly Management Report submission.
- Prepares charts, graphs, slides, and related materials for weekly Staff call slides reports, SITREP reports, Monthly Internal Control reports, CTS Management reports, Information Management report, Client Tracking System reports, Appropriated Personnel Funds (APF) Personnel Reports, After Action Reports on any Program we
perform throughout the year. - Designated as the PERNET and ISM expert to preclear all permanent changes of duty station (PCS) for soldiers, retirees, and those who were also discharged medically or for any other reason
- Looked up soldiers in the PERNET, ISM, and EDAS system if they are enrolled in EFMP to reach out to them and offer them services that we provide. Briefed the 21 st Replacement Incoming Soldiers with EFMP program and offer them our
services. Give out the Needs Assessment for relocating soldiers with EFMs and DA Form 7415 for them
to fill out and collected them back. - Stamp all soldiers orders and invite them to the EFMP Orientation every 2nd Tuesday of each month. Briefed Soldiers and Family members at the EFMP Orientations.
- Became the board member for the Accreditation Team to inspect our files, and update any paperwork missing in our
books. Prepared all the Accreditation books with cover and Accreditation numbers. Updated SOPs and
Operation Orders and logged them into SharePoint drive. Matter experts on multi-system like, GFEBS,
CTS, WAWF, ATTAAPS, DTS, PERNET, ISM, EDAS. Made reservations for trainings and provided support
during EFMP events and also provided support for Military Spouse Appreciation Day and other ACS
events. Cleared soldiers on site and included their information on weekly EFMP Wellness Reports. - Assigned as the Trainee for all trainings sent forth from Admin office. Out-processed 100 plus soldiers
daily thru ISM, PERNET and EDAS systems, which is a very time consuming process and entered total
number of soldiers in CTS. Received daily reports from Directorate of Human Resource (DHR) Personnel
Action Branch (PAB) on soldiers’ in-processing at Reception Detachment or in the EFMP office and input all their names in the Weekly Wellness Report. Prepared minutes for EFMP Quarterly Coordinating Committee Meetings and submit on timely manner for approval. - Provides quality customer service and
establishes good working relationships with all employees and co-workers. Great customer services with
great pleasant personality. - Trusted with Company Credit Card to make necessary purchases for events
Secretary
Darnall Medical Center, Dept. of Behavioral Med.
Fort Hood, Texas
02.2009 - 03.2009
- Greeted visitors and directed to appropriate location or person.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Scheduled meetings and sent invitations specifying time and location.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Produced and distributed memos, newsletters and other forms of communication.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Secretary
Brooke Army Medical Center, Dept. of Behavior Med.
Fort Sam Houston, TX
09.2006 - 01.2009
- Provided administrative and clerical functions to support the Department and the Child & Adolescent
Psychology Service, Psychiatry Service, Neuropsychology Service, Behavioral Health Service, and Warrior
and Family Behavioral Medicine Service, which included all administrative and clinical functions, and
computer operations for the service. - Principle duties included management of the clinical
administrative functions, template management, and administrative coordination of travel, timecards,
supply orders, and release of medical documentation. - Assisted in scheduling and cancelling patient
appointments, greeting patients, assists in resolving patient complaints, generates clinical workload
reports. - Ensured all patient information regarding Protected Health Information, is in compliance with
HIPPA guidelines. - Entered manpower data in a timely manner and manage workload programs for the
department. - Coordinate report and monitor department computer requirements and problems.
- Coordinate and maintain the direct patient care rotational room space utilization for department.
- Monitor and report on unfilled appointment status. In and outprocess all incoming employees.
- Manage electronic consults and DHMRSi
- Worked with Composite Health Care System (CHCS), ALTHA is called a next generation system is a wide medical and dental information management system , Defense Civilian
Pay System (DCPS), Defense Enrollment Eligibility Reporting System (DEERS), Health Insurance
Portability Accountability Act (HIPPA), Defense Travel System (DTS).
Secretary
Directorate of Logistics & Engineering Housing DIV
Fort Jackson, SC
11.2004 - 09.2006
- Provides administrative support for Housing Services Division
- Serves as Training Coordinator for Housing
Services. - Prepares reports and briefing charts as needed.
- Provides information and assistance to
Housing Services customers in response to inquiries, compliments, and complaints, whether
telephonically or in person. - Maintains time and attendance reports for Housing Services and Environmental Division employees. Maintains office files.
- Controls suspense. Prepares, controls, and
monitors Statements of Charges, Cash Collection Vouchers and bank deposit tickets. Prepares, controls and monitors Statements of Nonavailability (SNA) for Soldiers desiring to live off post and receive BAH at the Without Dependent Rate. - Coordinates meetings for Mayoral Council, takes minutes and prepares them for the next meeting.
- Maintains chart of Council members. Provides quality customer service to all customers, both internal and external.
- Outprocessed soldiers from clearing on and off post housing.
Briefed employees and host recycling Program project.
Secretary
Army Community Service
Fort Stewart, GA
06.2003 - 08.2004
- Provided Administrative and automation support to Chief,
Army Community Service, Family Support Division, Directorate of Community Activities and Services for Fort Stewart and Hunter Army Airfield. - Secured and inventoried government property, office
automation, NAF credit card, and statistical data collection. - Developed budget requirements for NAF, APF, and United Way Funding.
- Provided Quality Assurance and Technical expertise in correspondence and special programs for installation.
- Responsible for the ACS Marketing Strategic plan. Updated ACS monthly calendar. Presented orientation to volunteer newcomers for ACS.
- Acted as a Volunteer Coordinated assistant and supported all programs
- Attended Mayor’s meeting while also hosting an Exceptional Family Member Camp Venture that assisted special needs children and adults
- Maintained office files in accordance with the MARKS.
Secretary
5th Signal Command, Deputy Chief of Staff, OPS
Mannheim, Germany
04.2001 - 08.2002
Outprocessedstrative internal support functions that include: military and civilian personnel files maintenance, ratings, awards management, telephone directory, key control, and non-tactical vehicle and supplies management.
Managed the database for updating information on incoming and outgoing personnel and submit updated reports to DCSRM monthly using Microsoft Access.
Fund certifier for travel manager and tdy personnel both military and civilian.
Managed the publication account for DCSOPS.
Lead person for the supply account for DCSOPS. Trained
and instructed soldiers in running the supplies and ensures supplies/forms are stocked at the required
level.
Managed the Birthdays and Awards ceremony and prepared awards for ceremony. Used judgement to answer recurring questions and resolve clerical and administrative problems.
Performed variety of record keeping, updating manuals on policy and directives and informational duties in support
of the organizations programs, functions, and projects. Typed correspondence and reports.
Scheduled
TIO Chief meeting and update his calendar. Route MIPRS and PRNCs to DCSLOG and DCSRM fro fund cite. Assisted supervisor with the year end budget. Completed course on PEAP.
and instructed soldiers in running the supplies and ensures supplies/forms are stocked at the required
level.
of the organizations programs, functions, and projects. Typed correspondence and reports.
TIO Chief meeting and update his calendar. Route MIPRS and PRNCs to DCSLOG and DCSRM fro fund cite. Assisted supervisor with the year end budget. Completed course on PEAP.
Medical Clerk
European Regional Dental Command, PHV Dental Cl.
Heidelberg, Germany
10.1999 - 04.2001
- Performed duties of receptionist and office automation in receiving scheduled and walk-in patients.
- Screened patients to determine the purpose of their visit & also determine Eligibility for treatment (DEERS check) using
Composite Health Care System (CHCS). - Explained clinic appointment procedures and priority of
treatment. Retrieved patients records from the files or initiates new ones as needed. - Reviewed dental health records to update medical history, consent form, privacy act, and clinic policy.
- Referred patients to proper treatment area based on appointment schedule or reviewed of follow-up instructions in dental health records.
- Observed patients for obvious signs of discomfort, illness or distress, notifying professional staff of perceived emergencies.
- Reviewed dental health records for completeness and
accuracy prior to and following treatment. - Scheduled, rescheduled and cancelled all appointments. Scheduled referral appointments with other facilities.
- Received incoming telephone calls using accepted
telephone protocol and received office visitors. Answered patient questions. Maintained dental
readiness of all active duty soldiers.
Secretary
5th Signal Command, Deputy Chief of Staff, Plans
Mannheim, Germany
04.2000 - 03.2001
- Served as the secretary to the
Chief, Switched Systems, Deputy Chief of Staff, Operations. Received correspondence from Actions
officers, reviewed to ensured for proper format, grammar and punctuation. - Typed correspondence for
supervisor using Microsoft Word. - Checked incoming mail and documents for our division and made judgement calls before handing to Supervisor and Action Officers.
- Maintained office filing system IAW
appropriate DA Regulation. - Arranged official travel and prepared travel order
- Filed for ensured receipt of travel reconciliation for the division using Microsoft Outlook, Word and Travel Manager
Program. - Maintained calendar, scheduled and coordinated meeting arrangements, scheduled meetings and conferences using Microsoft Outlook.
- Maintained office suspense files.
- Maintained division’s
administrative logistical supplies. - Maintained CAPRs in the database.
Medical Clerk
Weed Army Community Hospital, Managed Care Div.
Fort Irwin, CA
03.1997 - 04.1999
SailiataIaneta
- Performed duties of receptionist and office automation including scheduling appointments, receiving
and checking in patients using Microsoft Word, Composite Health Care System (CHCS) and Ambulatory
Data system. - Registered active duty soldiers, family members and retirees into the hospital system (CHCS) and assigned their primary care managers.
- Collected PCS orders and inprocessed new soldiers
into the hospital system, (DEERS). - Prepared medical documents to include medical records, sf600s, ADS forms and other necessary forms for patients and doctors for appointments. Applied knowledge of ICD-9
and CPT coding for medical terms. - Collected and compiled material and reports on day to day basis indicating individual clinic data, cancellations, day increase or decrease in workload, counts on a daily
basis and workload data accomplished by individual health care providers. - Obtained knowledge of
medical terminology to schedule appointments and give instructions to patients for a variety of
diagnostic procedures. Safeguarded patient confidentiality.
Bank Teller
Interstate Bank
Spanaway, WA
10.1996 - 11.1996
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new checking, savings and lines of credit for customer accounts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Trained employees on cash drawer operation.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Directed specific questions to appropriate branch personnel.
- Adhered to financial services security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Education
High School Diploma -
Oceana High School
Pacifica, CA06.1986
Skills
- Digital Archiving
- Material Handling
- Safe Machine Operation
- Health and Safety Regulations
- Component Assembly
- Material Loading and Unloading
- Line Work
- Production Documentation
- Attention to Detail
- Reading and Determining Measurements
- Machine Operation
- Workstation Equipment Monitoring
- Good Communication
- Computer Skills
- Production Processes Knowledge
- PPE Compliance
- Production Line Work
- Teamwork and Coordination
- Strong Work Ethic
- Heavy Lifting
- Defects Identification
- Punctual and Dependable
- Workflow Optimization
- Project Management
- Quality Control
- Root Cause Analysis Participation
- Teamwork and Communication
- Document and File Management
- Confidentiality and Data Protection
- Professional and Courteous
- Strong Organizational Skills
- Appointment Coordination
- Schedule Management
- Judgment and Decision Making
- Task Prioritization
- Microsoft Office
- Meticulous Attention to Detail
- Confidentiality Understanding
- Database Management
- Prioritization and Time Management
- Business Administration
- Records Accuracy
- ICD-9 Coding
- Records Review
- Patient Health Information Access
- Inventory Coordination
- Inpatient Coding
- Paperwork Processing
- Patient Admission Documents Processing
- Electronic Health Record Applications
- Medical Information Computerization
- Program File Distribution
- Memo Preparation
- Strong Problem Solver
- Excel Spreadsheets
- Billing and Coding
- Report Writing
- Professional and Mature
- Meeting Planning
- Basic Math
- Good Work Ethic
- Problem Resolution
- Active Listening
- Conflict Resolution
- Flexible Schedule
- Relationship Building
- Reliable & Trustworthy
- Team Building
- People Skills
- Critical Thinking
- Supervision & Leadership
- Customer Service
- Friendly, Positive Attitude
- Organizational Skills
Languages
Samoan
Native/ Bilingual
Certification
- Workstation Trainer
Timeline
Production Associate
Tesla
12.2022 - 02.2025
Program Support Assistant
Army Community Service
03.2009 - 03.2019
Secretary
Darnall Medical Center, Dept. of Behavioral Med.
02.2009 - 03.2009
Secretary
Brooke Army Medical Center, Dept. of Behavior Med.
09.2006 - 01.2009
Secretary
Directorate of Logistics & Engineering Housing DIV
11.2004 - 09.2006
Secretary
Army Community Service
06.2003 - 08.2004
Secretary
5th Signal Command, Deputy Chief of Staff, OPS
04.2001 - 08.2002
Secretary
5th Signal Command, Deputy Chief of Staff, Plans
04.2000 - 03.2001
Medical Clerk
European Regional Dental Command, PHV Dental Cl.
10.1999 - 04.2001
Medical Clerk
Weed Army Community Hospital, Managed Care Div.
03.1997 - 04.1999
Bank Teller
Interstate Bank
10.1996 - 11.1996
High School Diploma -
Oceana High School
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