Ian G. Duncan
Naples
Summary
Accomplished Senior Managing Director with a proven track record at Oppenheimer & Co. Inc., adept in regulatory compliance and fostering customer relationships. Leveraged advanced driving techniques and problem-solving skills to enhance operational efficiency and client satisfaction. Demonstrated leadership by mentoring teams towards achieving over 30% growth in client retention and satisfaction.
Professional driver with commitment to high standards and delivering results. Extensive experience in providing reliable and courteous transportation services with focus on punctuality and client satisfaction. Known for strong teamwork and adaptability, with essential skills in navigation and customer service that employers value.
Overview
27
27
years of professional experience
Work History
Professional Chauffeur
Dolphin Transportation Services
11.2023 - Current
- Performed routine vehicle inspections before each trip to ensure proper maintenance and compliance with regulations.
- Handled sensitive situations discreetly to maintain client confidentiality and privacy.
- Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
- Enhanced client satisfaction by providing timely and professional transportation services.
- Navigated various GPS systems and mobile apps efficiently to optimize route planning and scheduling.
- Adhered to company policies and local laws at all times, ensuring safe transportation for all clients.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Collaborated with dispatchers to accommodate last-minute changes or special requests from clients.
- Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
- Safely transported VIPs, executives, celebrities or individuals with special requirements while respecting their privacy concerns.
- Increased repeat business by developing strong relationships with clients through excellent communication skills.
- Developed extensive knowledge of city landmarks, restaurants, hotels, airports, and other points of interest to better serve clients'' needs.
- Managed time effectively between scheduled trips, allowing for quick turnaround without compromising quality of service.
Commercial Sales Manager
Advanced Auto Parts
04.2023 - 11.2023
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Warehouse Associate/Driver/Dispatcher
The Parts House
11.2022 - 04.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Owner/Operator/Chauffeur
Universal Exports, Ltd
09.2016 - 08.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Special Expediter/Consultant
Universal Exports, Ltd.
01.2010 - 12.2019
- Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Enhanced team efficiency by implementing more effective system for managing expediting requests.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
Senior Managing Director - Retail & Corporate
Oppenheimer & Co. Inc.
05.1998 - 01.2010
- Conducted regular risk assessments to proactively identify potential issues and devise mitigation strategies accordingly.
- Managed financial resources effectively through careful budgeting and forecasting activities, optimizing resource allocation across all departments.
- Mentored junior employees for professional development, resulting in improved performance and productivity.
- Led a team of professionals for successful project execution, resulting in increased client satisfaction.
- Analyzed data from various sources to drive informed decision-making processes that led to positive outcomes for the company.
- Championed organizational change initiatives to foster a culture of continuous improvement among employees.
- Overcame operational challenges by implementing innovative solutions tailored to specific situations.
- Ensured compliance with regulatory requirements through rigorous monitoring and timely action on issues identified during audits.
- Oversaw mergers and acquisitions, ensuring seamless integration of new business units into the existing organizational structure.
- Delivered presentations at industry conferences, showcasing the company''s expertise and thought leadership.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Master of Science - Strategic Intelligence
American Military University
Arlington, VA07-2008
MBA - Business Management & Operations
University of Detroit Mercy
Detroit, MI05-1994
Bachelor of Arts - Business Management & Military History
Alma College
Alma, MI05-1987
Skills
- Defensive driving
- Advanced driving techniques
- Discretion and confidentiality
- Professional appearance
- Proper etiquette
- Problem-solving
- Punctuality
- Multi-passenger vehicles
- Dispatch procedures
- Regulatory compliance
- Security
- Teamwork and collaboration
- Organizational skills
- Defensive driving practices
- Customer relationships
Timeline
Professional Chauffeur
Dolphin Transportation Services
11.2023 - Current
Commercial Sales Manager
Advanced Auto Parts
04.2023 - 11.2023
Warehouse Associate/Driver/Dispatcher
The Parts House
11.2022 - 04.2023
Owner/Operator/Chauffeur
Universal Exports, Ltd
09.2016 - 08.2022
Special Expediter/Consultant
Universal Exports, Ltd.
01.2010 - 12.2019
Senior Managing Director - Retail & Corporate
Oppenheimer & Co. Inc.
05.1998 - 01.2010
Master of Science - Strategic Intelligence
American Military University
MBA - Business Management & Operations
University of Detroit Mercy
Bachelor of Arts - Business Management & Military History
Alma College
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