Ian Gabriel Cabauatan
Groton,CT
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Groton, CT
01.2021 - Current
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Helped employees accomplish tasks during peak periods.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between employees or customers in a professional manner.
- Managed daily cash intake by counting out registers and tabulating profits.
Crew Trainer
McDonald's
Groton, CT
08.2019 - 05.2021
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Ensured that all safety protocols were followed during training sessions.
- Assisted management in developing strategies to improve customer service standards.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Instructed new team members on correct procedures for operations.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Utilized feedback to continuously improve training methods and content.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Monitored employee progress, offering constructive feedback for improvement.
- Ensured all training activities complied with health and safety regulations.
Crew Member
McDonald's
Groton, CT
08.2017 - 08.2019
- Restocked kitchen supplies including food products and utensils.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Maintained an organized work area to ensure efficient operations.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assembled and served meals according to specific guest requirements.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Organized and restocked supplies to support operations and team productivity.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Robert E. Fitch High School
Groton, CT06-2018
Skills
- Staff Development
- Team Development
- Quality Assurance
- Safety Compliance
- Mentoring and Coaching
- Cash Handling
- Training and mentoring
- Opening and closing procedures
- Relationship Building
- Employee Training
- Workplace Safety
- Handling Customer Complaints
- POS Systems
- Dress Code Enforcement
- Active Listening
- Team leadership and supervision
- Policies and Procedures
- Inventory Restocking
- Team Contributions
- Line Efficiency
- Safety awareness
- Problem-Solving
- Heavy Lifting
- Teamwork and Collaboration
- Initiative and Self-Motivation
- Integrity and Honesty
- Workplace Efficiency
- Inventory Counts
Languages
English
Native/ Bilingual
Certification
- Servsafe
- Guest Experience Leader
- 2022 SRIW (Connecticut) - Franchisee
- Virtual Developing the Leader in Me Interim
References
References available upon request.
Timeline
Shift Manager
McDonald's
01.2021 - Current
Crew Trainer
McDonald's
08.2019 - 05.2021
Crew Member
McDonald's
08.2017 - 08.2019
High School Diploma -
Robert E. Fitch High School
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