Ian J. Vogt

• Directed core operations, including Front Office, Housekeeping, Maintenance, and Sales, while managing budgets, inventory, and compliance with company standards.
• Successfully signed new property owners through strategic realtor outreach, local networking, and marketing initiatives, driving portfolio growth.
• Led organizational improvement projects, staff recruitment, and training programs to enhance team performance, operational efficiency, and customer satisfaction.

• Played a pivotal role in a startup environment, contributing to the growth and success of the company.
• Exhibited strong communication and interpersonal skills, effectively collaborating with team members, stakeholders, and external partners.
• Resolved customer and client issues, supporting junior employees to maintain excellent customer service standards.

• Manage a portfolio of 170 homes and condominiums.
• Liaised between property owners and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Property Caretaker

• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Developed and implemented strategies to improve guest experiences and build loyalty.

Guest Service Specialist

• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
• Monitored buildings for repair needs and completed scheduled preventative maintenance.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Answered incoming calls to sell the property to potential guests
• Provided guests with above-and-beyond service to maintain hotel ranking of #1 Hotel in Destin, Florida, on Trip Advisor

• Oversight of all hotel operations which include Front Desk, Housekeeping, Laundry, Maintenance, and Food & Beverage Department
• Responsible for daily accounts receivables and payables
• Mentored and motivated 30 team members to achieve challenging business goals efficiently

Executive Housekeeping Manager

• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Coordinated daily workflow through task prioritization and concise scheduling.
• Developed and implemented employee incentive programs to promote top performance.

• Answer multiple phone lines, dispatch shuttle drivers, and communicate with all departments
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
• Personally addressed and welcomed 100 guests to per day, improving overall customer service and engagement

• Train, supervise, and support office staff, Interview and hire new staff members
• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve personnel and activities
• Developed and implemented office management procedures, increasing training efficiency, team productivity, and accuracy

Front Desk Associate

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Confirmed relevant guest information and payment methods to prevent fraud.

• Graduated Cum Laude
• Member of The Alpha Kappa Psi Professional Business Fraternity