Ianka Grespan
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience at SA Finance & Accounting, adept at solving complex issues and enhancing operational efficiency. Fluent in English and Portuguese, with strong organizational skills and a customer-focused approach, I excel in fast-paced environments, demonstrating a proven track record of exceeding performance expectations.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
SA Finance & Accounting
Orlando, FL
12.2023 - 11.2024
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Greeted visitors and provided general information about the company.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Facilitated communication between different departments within the organization.
- Maintained inventory of office supplies and placed orders when necessary.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Conducted research on various topics as requested by management.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and maintained filing systems for confidential documents and records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Guest Experience Specialist
Marriot Hotel.SpringHill Suites And Residence Inn
Orlando, FL
07.2021 - 12.2023
- Welcomed visitors and customers, provided assistance, maintained high levels of customer service.
- Worked with team to address guest needs from arrival to departure.
- Directed operations at a high-traffic front desk, ensuring guest satisfaction.
- Managed collection of room deposits, fees and payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Produced detailed reports on daily guest numbers and accounting data.
- Ensured timely and efficient breakfast bar setup and operations.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Cooked and served made-to-order omelets, French toast, and waffles.
- Stocked clean plates, glasses, and utensils to foster a sanitary environment and reduce risk.
- Checked the dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Offered product samples, answered questions and helped customers find items.
Front Desk Receptionist
The Floridian Hotel & Suites
Orlando, FL
11.2016 - 07.2021
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Resolved customer issues quickly, and notified the supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Kept accounts in balance, and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained energy and enthusiasm in fast-paced environment.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Worked flexible hours; night, weekend, and holiday shifts.
Administrative Executive Assistant
Sousa & Associates Inc
Orlando, FL
05.2014 - 11.2016
- Providing office services by implementing administrative systems, procedures, policies, and projects.
- Managed multiple relationships both internally across the firm and externally with clients, utilized skills to understand, anticipate, and adapt to owners and team members.
- Filed paperwork and organized computer-based information.
- I took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Coordinated meeting and work schedules for staff teams and executives.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with event planning tasks such as venue selection and catering arrangements.
- Maintained updated records of office activities, including phone calls, emails, and appointments.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Scheduled travel arrangements for senior executives, such as flights, hotels, car rentals, and restaurants.
Education
Dr. Phillips High School
Orlando, FLSkills
- Customer Needs Assessments
- languages: English(Fluent) Portuguese (Fluent) Spanish (Intermediate)
- Personal/Business Skills
- Multi line phone system operation
- Strong Organizational skills
- Detailed Oriented
- Customer Service Standards
- Highly Motivated
- Eager to learn new things
- Ability to work individually as well as in a team
Timeline
Administrative Assistant
SA Finance & Accounting
12.2023 - 11.2024
Guest Experience Specialist
Marriot Hotel.SpringHill Suites And Residence Inn
07.2021 - 12.2023
Front Desk Receptionist
The Floridian Hotel & Suites
11.2016 - 07.2021
Administrative Executive Assistant
Sousa & Associates Inc
05.2014 - 11.2016
Dr. Phillips High School
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