Summary
Overview
Work History
Skills
Timeline
Generic

IANKARLO GONZALES

Wesley Chapel

Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

9
9
years of professional experience

Work History

Supervisor

Finish Line
11.2023 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Mobile Expert

T-Mobile
06.2021 - 11.2023
  • Suggestive Selling: Employing suggestive selling techniques to effectively recommend and promote add-on items such as accessories, insurance plans, and other value-added services, contributing to increased sales and customer satisfaction.
  • Open and Close Procedures: Executed opening and closing procedures for the retail store, ensuring a smooth start and end to each business day as well as implementing security, safeguarding the store's assets and maintaining a secure environment.
  • Daily Sales Reporting: Compiled and analyzed daily sales reports, contributing to data-driven decision-making for inventory management and sales strategy.

Survey Representative

Rooms To Go
07.2019 - 05.2021
  • Customer Satisfaction Assurance: Conducting post-delivery survey calls to gauge customer satisfaction regarding their purchased items and overall delivery experience.
  • Data Management: Accurately documenting customer feedback and survey results, providing valuable insights to management for process enhancements.
  • Issue Resolution: Addressing any concerns or issues raised by customers regarding their deliveries, ensuring prompt resolution and a positive customer experience.

Retail Sales Associate

New Balance
08.2015 - 04.2019
  • Customer Assistance: Assisting customers in selecting apparel and footwear based on their preferences, needs, and activities. Providing advice on product features and benefits to enhance the customer shopping experience.
  • Inventory Management: Conducting regular audits of inventory to ensure accurate stock levels. Proactively restocking shelves and displays to maintain a well-organized and visually appealing store environment.
  • Transaction Handling: Processing transactions efficiently and accurately, including both card and cash transactions. Providing customers with receipts and handling returns or exchanges in adherence to company policies.

Skills

  • Customer Service
  • Retail Store Operations
  • Transaction Handling
  • Positive and Professional
  • Stocking and Receiving
  • Relationship Building
  • Suggestive Selling
  • Fluent in Spanish

Timeline

Supervisor

Finish Line
11.2023 - Current

Mobile Expert

T-Mobile
06.2021 - 11.2023

Survey Representative

Rooms To Go
07.2019 - 05.2021

Retail Sales Associate

New Balance
08.2015 - 04.2019

Similar Profiles

CREATE PROFILE
IANKARLO GONZALES