Ianka Stryk Delmas
Coral Gables,FL
Summary
Results-driven administrative professional with over five years of experience in high-level interpersonal and administrative roles. Adept at delivering precise and organized solutions, showcasing exceptional analytical, collaborative, and management skills. Successfully supported the CEO of Eagle Storage and Moving, and excelled as an administrative assistant at Souza Cruz - BAT, driving efficiency and fostering effective team communication. Recently relocated from San Bruno, CA to Miami, FL, and eager to apply proven expertise to new, dynamic opportunities.
Overview
7
7
years of professional experience
Work History
Business Assistant
Eagle Storage And Moving
08.2020 - 07.2024
- Direct Administrator to CEO: Provided comprehensive administrative support to the CEO, ensuring seamless operations and efficient communication within the company.
- Primary Liaison for CRM Mailings: Managed direct CRM mailings for both new and existing customers, enhancing customer engagement and retention strategies.
- Calendar Management and Conflict Resolution: Effectively managed the CEO's calendar, adeptly handling scheduling conflicts and providing proactive solutions to optimize time management.
- Office Supplies Management: Proactively ordered, managed, and organized office supplies, ensuring smooth office operations and cost-efficiency.
- Mail and Package Handling: Received and sorted incoming mail and packages, accurately recording, dispatching, or distributing them to the appropriate recipients.
- Monitoring Customer Feedback and Team Performance: Monitored customer feedback and team performance metrics to provide actionable insights and support to the CEO in strategic decision-making..
Administrative Assistant
Souza Cruz - BAT
07.2017 - 06.2018
- Phone System Management: Managed multi-line phone systems by answering calls, routing them efficiently, delivering messages to staff, and providing courteous assistance to callers and visitors.
- Document Management and Database Creation: Implemented a robust record filing system to enhance document organization and management. Created databases to meticulously track and record customer and sales data, improving accessibility and operational efficiency.
- Customer Relationship Management: Built and maintained strong customer relationships, ensuring exceptional service delivery and fostering customer loyalty.
- Expense Analysis: Conducted detailed expense analysis to track spending patterns, identify cost-saving opportunities, and optimize budget allocation for operational efficiency.
Education
Bachelor of Arts - International Relations
UNICURITIBA
Curitiba, PR - Brazil.2017
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Business Assistant
Eagle Storage And Moving
08.2020 - 07.2024
Administrative Assistant
Souza Cruz - BAT
07.2017 - 06.2018
Bachelor of Arts - International Relations
UNICURITIBA
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