Summary
Overview
Work History
Skills
Accomplishments
Industrysoftware
Industry Software
References
Timeline
Generic

Ian Smith

Summary

Steadfast leader and coordinator with track record of steering improvement projects, building and guiding top-performing teams, and optimizing internal operations. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates and resident retention. My versatility allows me to comfortably acclimate to each community's unique needs.

Overview

15
15
years of professional experience

Work History

Community Director

Blue Roc Premier
06.2021 - Current
  • Positively impacted occupancy through new local marketing outreach and consistently held preleased occupancy at 100%
  • Reduced operational costs
  • Budget analytics
  • Additions of New Vendors
  • Increased Staff Morale and productivity
  • Negotiated Vendor pricing reductions
  • Created many new property-level Templates for daily use

Community Director

Atlas Residential
09.2019 - 06.2021
  • Identifying opportunities to grow the community through targeted outreach initiatives.
  • Leading and managing the community team, ensuring that all members are working together to achieve goals.
  • Monthly pre-close and Month end accounting
  • Implemented creative collection agreements during COVID pandemic
  • Created many new property level Templates
  • Increased Staff moral and retention

Property Manager

ZRS Management
04.2016 - 09.2019
  • I was able to increase occupancy and projected occupancy through the application of new move-in incentives and local marketing outreach.
  • Accurate Owner's Reporting (Monthly, Weekly, and Daily)
  • Property Improvement Project Management.
  • Hiring process of new employees
  • Invoice processing
  • Worker's Compensation management
  • Additions of New Vendors for portfolio.
  • Collections and Processing of Rent Payments.
  • Participated in due diligence for property takeovers.
  • New Resident Monthly Billing Allocation and set-up

Administrative Assistant

First Service Residential
02.2010 - 03.2016
  • Promoted and enforced safe work practices among on-site staff
  • Updated and managed all leasing information for the 5 sub-associations
  • Negotiated new contracts for the community
  • Oversaw all rental processes and new tenant registrations

Skills

  • Budget analysis
  • Creative problem solver
  • Make-ready scheduling
  • Marketing Outreach
  • Project management
  • Vendor negotiation
  • In-house Maintenance
  • Tenant relations

Accomplishments

  • I have been commended for going above and beyond in emergency situations. Ask for details.
  • Increased and sustained occupancy above budget
  • Consistently top ranked in TPA scored calls for customer service
  • Selected for talent development programs for expected promotions
  • Awarded Above & Beyond Accommodations for State Portfolio

Industrysoftware

  • MS Office (Word, Excel, etc.)
  • Onesite/RealPage
  • Yardi
  • Entrata
  • Blue Moon
  • Yieldstar
  • DoorKing
  • KeyTrak
  • Handy Trac

Industry Software

  • MS Office
  • Onesite/RealPage
  • Yardi
  • Entrata
  • Blue Moon
  • Yieldstar
  • DoorKing
  • KeyTrak
  • Handy Trac

References

References available upon request.

Timeline

Community Director

Blue Roc Premier
06.2021 - Current

Community Director

Atlas Residential
09.2019 - 06.2021

Property Manager

ZRS Management
04.2016 - 09.2019

Administrative Assistant

First Service Residential
02.2010 - 03.2016

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Ian Smith