IANTHA ROWE
Call Center representative
TEMPLE,TX
Summary
To obtain employment with an organization that will utilize my skills and offer chance for advancement and career longevity.
Overview
35
35
years of professional experience
Work History
Call Center Representative
TTec
06.2017 - 01.2024
- Communicated Collaborated Interact with customers to provide basic or scripted information in response to routine inquiries about products and services
- May handle and resolve general complaints
- Excludes individuals whose duties are primarily installation.
Healthcare Provider
Phillip Pinkey
08.2016 - 02.2017
- Provided care for my client by monitoring her during my shift
- Also provided P.T.
Nanny
Care.Com
01.2016 - 05.2016
- Provided childcare and tutored the child
- Provided ride for the child to and from school
- Also provided home care for the parent's home
- Ran errands and provided ride for child to and from her dance classes
- Prepared and meals for the family.
Concierge
Mrs Lane
10.2015 - 01.2016
- Worked at front desk
- Greeted screened visitors as they entered the facility answered all incoming calls, received delivered medications, assisted the residents in front lobby as needed, scheduled appointments for upcoming events, assisted in the security of the facility,assisted with the daily activities with the residents, scheduled residents appointments and trips and checked in with supervisor on duty.
Home Health Aide
Texas Home Health
02.2009 - 08.2013
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Patient Services Representative
Scott & White
02.2011 - 03.2011
- Explain policies, procedures, or services to patients using medical or administrative knowledge
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
- Interview patients or their representatives to identify problems relating to care
- Refer patients to appropriate health care services or resources
- Analyze patients' abilities to pay to determine charges on a sliding scale
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff
- Teach patients to use home health care equipment
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Respite Care
Visiting Angels
02.2009 - 02.2011
- Visit client homes, and provide in-home care and other assistance as needed
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles, and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship
- Direct patients in simple prescribed exercises or in the use of braces or artificial limbs
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Toddler Teacher
Ebony & Ivory Child Care
11.2008 - 02.2009
- Class room for children 2 years old
- Assisting with daily tasks such as Learning, listening skills and Lesson plans
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Read books to entire classes or to small groups
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
- Serve meals and snacks in accordance with nutritional guidelines
- Teach proper eating habits and personal hygiene.
Teacher Assistant
Temple Independent School District
08.1988 - 07.2007
- Teachers Assistant, Assisted Teacher with lesson plans, daily activities, homework assignments as needed
- Behavior adjustment, and assisted with children with special needs
- Assisted children with special needs to adjust to daily class routine setting
- Did assessment documentation, and entered necessary information for child's records
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Read books to entire classes or to small groups
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
- Serve meals and snacks in accordance with nutritional guidelines
- Teach proper eating habits and personal hygiene.
Education
Early Childhood Development -
Temple College
Temple, TXHigh School Diploma -
Temple High School
Temple, TXSkills
- Employment History
Additional Information
Detailed References
Licenses Certificates Training
- Honors & Activities
- Personal Computer
- Fax
- Copier
- Calculater
- Lap top.
References
- Sharon WHITE, Sister, VA Hospital, sharon.white@med.gov, 254-721-3597
- Brenda LEE, Friend, Scott & White Hospital, 254-760-2256
- Tom ELMORE, Career Center Supervisor, Workforce Solutions of Central Texas, TomE@workforcelink.com, 254-742-4441
Timeline
Call Center Representative
TTec
06.2017 - 01.2024
Healthcare Provider
Phillip Pinkey
08.2016 - 02.2017
Nanny
Care.Com
01.2016 - 05.2016
Concierge
Mrs Lane
10.2015 - 01.2016
Patient Services Representative
Scott & White
02.2011 - 03.2011
Home Health Aide
Texas Home Health
02.2009 - 08.2013
Respite Care
Visiting Angels
02.2009 - 02.2011
Toddler Teacher
Ebony & Ivory Child Care
11.2008 - 02.2009
Teacher Assistant
Temple Independent School District
08.1988 - 07.2007
Early Childhood Development -
Temple College
High School Diploma -
Temple High School
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