Customer Service Expertise
Ian R. Vogue
Fashion Consultant
Everett,WA
Summary
Driven, passionate Retail Sales Associate with an enchanting demeanor, attention to detail and the thoughtfulness to provide excellent customer service for an ideal guest experience. Adept at determining customer needs then tailoring sales techniques to stay on guest's agenda; using sales to grow a clientele who sees value in the company.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Photo Stylist
Simon Diez Photography
Marysville, WA
11.2017 - Current
- Coordinated with models, photographers, designers, hair stylists, makeup artists, and videographers to create a unique vision for client
- Curated cohesive wardrobe for each photo shoot, adjusting as needed and making alterations to garments
- Gathered and created props to give shoot an aesthetic
- Oversaw model's hair and makeup for each look
- Directed models in hundreds of poses during production and assisted lighting changes
- Reviewed raw images post-production, discussing editing choices with photographer
- Presented client printed final product suggesting which to print to increase revenue for photographer
Visual Merchandiser
Goodwill
Gig Harbor, WA
02.2016 - 04.2021
- Organized assigned section weekly to showcase current sale
- Redressed mannequins with seasonal looks and created cohesive store displays using current inventory
- Decided best placement for displayed goods
- Awarded for collecting most charitable contributions from customers
- Reconciled cash in register at beginning and end of shift for deposit
- Greeted customers entering store
Key Holder
Kay Jewelers
Puyallup, WA
08.2016 - 09.2017
- Practiced company sales techniques to present bridal merchandise using extensive product knowledge to romance guests while instilling an understanding of jewelry's value
- Performed inventory audits and daily counts, reconciling all discrepancies
- Shipped repairs and received merchandise daily
- Brought store out from deficit with increased sales, repairs and open credit accounts showing fellow consultants quotas were achievable, encouraging their progress
- Recognized for being in top five sales associates of district having exceeded in all standards jewelry consultants are evaluated
- Prepared for special events marketing directly to clients
Server
Denny's
Federal Way, WA
06.2016 - 08.2016
- Greeted guests entering restaurant before promptly seating and introducing them to their server
- Using POS, entered guest's food and drink orders, prepared side dishes, before serving made-to-order meals to guests
- Checked with guest satisfaction taking items back to be re-cooked if made incorrectly
- Monitored guests for intoxication, looked for spills or safety hazards in restaurant and took care of them or alerted management while maintaining professional and friendly attitude for safe and welcoming environment
- Kept current knowledge of menu and promotions to upsell and increase sales and avoid food allergy issues
- Collected cash, credit card and gift certificate payments for orders with proper discounting
Retail Sales Associate
Thorium
Puyallup, WA
04.2016 - 06.2016
- Proactively acknowledged, greeted and assisted customers with exemplary and timely service
- Kept up with fast pace of store, seamlessly managing ten or more customers at once, opening dressing rooms, greeting entering guests and finalizing transactions
- Utilized knowledge of hundreds of products to best suggest which could be worn with customer selections and made guests aware of new products
- Merchandised sales floor to keep visual aesthetic
- Stocked and replenished selling floor and organized products
- Practiced proper cash gift card and credit card handling to complete sales
General Manager
Best Buds
Seattle, WA
01.2014 - 12.2015
- Analyzing sale patterns and company practices for areas to improve
- Implemented new strategies and focused on relationships with patients and vendors
- Compared inventory of other businesses to keep store prices competitive and increased products offered by sourcing new vendors
- Adjusted frequency of purchasing to lower overhead and raise inventory turnover
- Started loyalty incentives combined with daily sales rewarding repeat visits which soon doubled and average sale totals decreased which in turn increased employee tips and overall purchases by each patient
- Doubled store revenue without increasing marketing expenses then able to hire four additional employees and raise wages by two dollars per hour
Restaurant Team Member
Jack In The Box
Tacoma, WA
07.2011 - 11.2012
- Assisted customers with placing orders from constantly changing and extensive menu, upselling to higher priced items based on order
- Maintained proper cash handling procedures during till reconciliation and preparing bank deposits
- Exemplar team member giving excellent service by focusing on efficiency and accuracy of orders by checking guest wait times which increased store profits and easily $100 in food waste per week
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Followed proper food handling practices by monitoring freshness of ingredients by regularly checking dates and rotating stock
Third Key Holder
Harry & David Orchard
Seattle, WA
11.2010 - 01.2011
- Greeted and engaging customers offering extensive knowledge of hundreds of catalog products
- Prepared between 10 and 20 in-store and online orders for shipping daily Assisted with visual merchandising based on company practices
- Restocked two locations every hour and monitored inventory levels to determine ordering needs
- Reconciled employee cash registers, verified safe deposits and prepared closing reports before setting store alarms and making nightly deposits
Pizza Chef
Big Mario's
Seattle, WA
07.2010 - 11.2010
- Exercised time management balancing duties and needs of bar patrons
- Prepare customizable appetizers on rotating menu along with entrees and desserts for tens of guests each shift
- Followed rigorous quality standards to produce a uniform experience for every customer
- Stocked ingredients for production line keeping four different pizzas available on single slice bar and making orders for patrons dining in as well as those placed on the phone
- Cleaned two pizza ovens, make-line & displays for the next day
Third Key Holder
Pagliacci Pizza
Seattle, WA
08.2007 - 07.2010
- Managed team of 6 to 8 providing assistance while maintaining high quality production standard
- Set example of quality guest service offered by crew
- Took inventory of supplies and ingredients to place vendor and commissary orders for following day
- Balanced employee cash registers to prepare nightly deposit
- Filled in as prep-cook when needed
- Practiced speed and consistency, becoming Certified Hand-Tossed Pizza Cook able to make cheese pizza in 38 seconds
- Trained team members in various position's duties showing them how, explaining them why each was necessary
Education
Fashion Design, Merchandising & Textiles
Washington State University
Pullman, WA 09.2004 - 05.2006
Skills
Attention to Detail
Social Perceptiveness
Written Communication
Adaptability
Initiative
Establishing Rapport
Team Building & Training
Complaint Resolution
Listening & Consideration
Sales Goals
Visual Art Creation
Special Finishes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Event Planning
Sales Techniques
Time Management
Creative Problem Solving
Big Picture Awareness
Microsoft Office
Visual Merchandising
Cash Handling
Trend Analysis
Quote
“Do not look back and grieve over the past, for it is gone; and do not be troubled about the future, for it has yet to come. Live in the present, and make it so beautiful that it will be worth remembering”
Ida Scott Taylor
Timeline
Photo Stylist
Simon Diez Photography
11.2017 - Current
Key Holder
Kay Jewelers
08.2016 - 09.2017
Server
Denny's
06.2016 - 08.2016
Retail Sales Associate
Thorium
04.2016 - 06.2016
Visual Merchandiser
Goodwill
02.2016 - 04.2021
General Manager
Best Buds
01.2014 - 12.2015
Restaurant Team Member
Jack In The Box
07.2011 - 11.2012
Third Key Holder
Harry & David Orchard
11.2010 - 01.2011
Pizza Chef
Big Mario's
07.2010 - 11.2010
Third Key Holder
Pagliacci Pizza
08.2007 - 07.2010
Fashion Design, Merchandising & Textiles
Washington State University
09.2004 - 05.2006