Reporting
Public Interest Communications
Radio/TV Broadcasting
Production
Media Management
Data Analytics
Ianya Leonty Felix
Aspiring Multimedia Specialist
Ocala,FL
Summary
Multimedia-savvy communications professional with over one year of experience in digital content creation, client engagement, administrative support, and over 4 years of in cash handling, financial transactions, and client relations in fast-paced environments. Proven ability to produce high-quality media assets, support branding initiatives, and deliver excellent customer service in fast-paced, deadline-driven environments. Strong technical skills across creative platforms, paired with a deep passion for storytelling, organization, and creative collaboration.
Overview
4
4
years of professional experience
4048
4048
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Circle K
07.2024 - 11.2024
- Managed daily cash handling responsibilities, ensuring accurate balancing of registers and safe deposits.
- Maintained strict adherence to company policies regarding financial security and loss prevention.
- Organized store layout and inventory to optimize customer flow and product accessibility.
- Assisted in training new employees on store procedures, emphasizing best practices for cash handling and customer service.
- Provided friendly and efficient service, resolving customer inquiries and facilitating smooth transactions.
Customer Service Associate & Photo Lab Technician
Walgreens
10.2023 - 02.2024
- Registered customer purchases on assigned cash register, collects cash and distributes change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed.
- Received and processed cash register pickups by counting large sums of cash multiple times to ensure accuracy.
- Kept counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implemented Company asset protection procedures to identify and minimize profit loss.
- Ensured compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Followed detailed planograms formatting shelf revisions to maintain displays, including promotional, seasonal, super structures, and sale merchandise.
- Provided customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumed web pick-up responsibilities, monitored orders in Picture Care Plus, order fills (pick items).
Student Marketing Assistant & Front Desk Clerk
College of Central Florida
08.2022 - 09.2023
- Designed, edited, and reviewed news releases and event postings and uploaded them to the College of Central Florida Website.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Created engaging content for the college's TikTok, Facebook, and Instagram pages to inform and engage students on important topics such as natural disasters and campus updates.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Communicated school policies with community members and students via phone and in person.
- Provided excellent customer service, resolve issues, and direct all inquiries to the appropriate parties/departments, such as IT and Human Resources.
- Organized, managed, and prepared files, photos, and data for digital marketing purposes.
- Operate various computer and software programs daily, such as WordPress, Office Suite, & Cisco.
- Collaborated with school IT professionals to troubleshoot software issues.
- Maintained supply inventory records by counting and listing the quantity of school merchandise.
- Managed approximately 150 incoming calls while multitasking by answering or redirecting inquiries from students, faculty, & community members both telephonically and in person.
- Enhanced company operations by providing valuable support to fellow receptionists, effectively addressing inquiries and issues from students, faculty, community members, and adeptly troubleshooting computer and telecom (Cisco) software.
Merchandise Associate
HomeGoods
01.2022 - 04.2022
- Stocked shelves with new merchandise and maintained displays.
- Market store credit cards and reward programs to customers who seem interested in filling out applications.
- Received and processed incoming shipments of inventory and merchandise returns.
- Priced and tagged items according to store policies and procedures.
- Updated price tags on items and scanned items using a computerized inventory system.
- Provided excellent customer service by answering questions about products and assisting customers when needed.
- Participated in merchandising displays by planning and organizing layouts for store windows, walls, floors, and counters.
- Arranged consistent shelves, bins, and racks at 5 different locations by following established planograms.
Retail Sales Associate
Bath & Body Works
01.2021 - 11.2021
- Spearheaded holiday sales and promotions campaigns, effectively advertising special offers and discounts to customers resulting in increased store traffic and sales.
- Promoted the use of the Bath and Body Works app to customers, encouraging them to redeem points and utilize coupons for additional savings on their purchases.
- Proactively signed up customers for the rewards program, enhancing customer loyalty and engagement with the brand.
- Demonstrated exceptional product knowledge by memorizing and effectively communicating different weekly deals and promotions to customers.
- Provided a seamless and memorable cash wrap experience for customers, delivering efficient and friendly service during checkout to enhance overall satisfaction and encourage repeat visits.
- Built a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement.
- Supported product replenishment activities that kept the store full and abundant.
- Assisted with floor set execution, window changes, visual presentation and marketing placement as needed.
Cashier
Winn-Dixie
09.2020 - 12.2020
- Processed sales transactions.
- Answered customer questions about products and services.
- Reconciled cash drawers and sales receipts.
- Processed returns and exchanges.
- Assisted in stocking and rotating merchandise.
- Scanned and bagged items accurately and efficiently.
- Stayed up to date on merchandise promotions, advertisements, and product information.
Education
Associate in Arts Degree -
College of Central Florida
Ocala, FL12.2024
High School Diploma -
West Port High School
Ocala, FL05.2022
Skills
Storytelling in Digital Formats
- Adobe Creative Suite
- Customer Support & Client Relations
- Copywriting & Editing
- Video Editing & Visual Asset Creation
- Brand Messaging & Voice Development
- Administrative Support & Project Coordination
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Report Management & Data Entry
- Verbal Communication & Marketing
- Organizational & Inventory Management
Certification
Microsoft Office Specialist: Word Associate Certification, College of Central Florida
Interests
Timeline
Customer Service Associate
Circle K
07.2024 - 11.2024
Customer Service Associate & Photo Lab Technician
Walgreens
10.2023 - 02.2024
Student Marketing Assistant & Front Desk Clerk
College of Central Florida
08.2022 - 09.2023
Merchandise Associate
HomeGoods
01.2022 - 04.2022
Retail Sales Associate
Bath & Body Works
01.2021 - 11.2021
Cashier
Winn-Dixie
09.2020 - 12.2020
Associate in Arts Degree -
College of Central Florida
High School Diploma -
West Port High School
Similar Profiles
Corey HaygoodCorey Haygood
Assistant Store Manager at Circle KAssistant Store Manager at Circle K
Jose "Jordan" BenavidezJose "Jordan" Benavidez
Assistant Manager at Circle KAssistant Manager at Circle K
Carlos CastroCarlos Castro
Customer Service Representative at Circle KCustomer Service Representative at Circle K
Lavelle HamiltonLavelle Hamilton
Senior Customer Service Specialist at Surest/UnitedHealth GroupSenior Customer Service Specialist at Surest/UnitedHealth Group
Tyler BurgoyneTyler Burgoyne
General Superintendent at Veteran Site Development Inc.General Superintendent at Veteran Site Development Inc.