Iaroslav Mamei
Astoria
Summary
Dedicated hospitality professional with many years of experience in fast-paced, high-end dining environments. Skilled in refined guest service, menu knowledge, wine pairing, and creating elevated, personalized experiences. Known for attention to detail, strong communication, and maintaining polished service standards in both fine dining and high-volume settings. Consistently recognized for professionalism, efficiency, and the ability to anticipate guest needs to support a seamless and memorable dining experience.
Overview
11
11
years of professional experience
Work History
Server/Manager
Batata
10.2020 - Current
- Led team of servers to enhance customer service quality and satisfaction.
- Developed training programs to improve staff performance and retention rates.
- Implemented inventory management system for tracking supplies and reducing waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server/Store Manager
Lively
01.2018 - Current
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Controlled line and crowd with quick, efficient service.
Server
The Django
02.2019 - 02.2020
- Assisted in setup and breakdown of banquet rooms, optimizing space for various event types.
- Implemented feedback mechanisms to improve dining experiences based on guest preferences and concerns.
- Managed inventory of tableware and supplies, ensuring availability for all scheduled events.
- Developed strategies for efficient workflow during peak times, improving overall service delivery speed.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Adapted quickly to high-pressure environments during peak service hours, maintaining composure and efficiency.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
Server/Assistant Bartender
Wild Restaurant
09.2016 - 01.2018
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Collaborated with kitchen staff to communicate orders accurately and timely.
- Resolved guest complaints promptly, fostering a welcoming atmosphere for patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Tour Guide
Preservation Society of Newport County
06.2016 - 09.2016
- Conducted engaging tours of historic properties, enhancing visitor understanding of Newport's cultural heritage.
- Developed informative materials for tour presentations, ensuring accuracy and relevance to diverse audiences.
- Facilitated interactive discussions during tours, encouraging visitor participation and feedback on experiences.
- Collaborated with team members to improve tour logistics and enhance overall visitor satisfaction.
- Adapted tour content based on audience demographics, providing tailored experiences that resonated with visitors.
- Built personal relationships with guests to promote positive experiences.
- Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
- Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
Catering Server
Preservation Society of Newport County
06.2016 - 09.2016
- Delivered exceptional customer service during events, ensuring guest satisfaction and engagement.
- Set up and arranged dining areas according to event specifications, maintaining a polished environment.
- Collaborated with team members to efficiently manage event timelines and service flow.
- Participated in post-event clean-up procedures, ensuring venue readiness for future functions.
- Enhanced guest experience by providing exceptional service during catered events.
- Handled food and beverage orders for up to 400 guests, delivering prompt and friendly service.
- Worked with banquet manager to coordinate event set up and schedule.
Server
Fuior Gourmet Restaurant
05.2015 - 05.2016
- Provided exceptional customer service to enhance dining experience and foster guest satisfaction.
- Assisted in menu item preparation and presentation, ensuring adherence to quality standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Adapted quickly to high-pressure environments during peak service hours, maintaining composure and efficiency.
Education
High School Diploma - Language Interpretation And Translation
Moldova State University
Chisinau, MoldovaSkills
- Excellent customer service
- Fine dining service technique
- POS system operation
- Wine and beverage knowledge
- High-pressure performance
- Knowledge of health and safety regulation
- Problem-solving
- Upselling and suggestive selling skills
- Strong memory and multitasking
- Confidence and consistency in service standards
Languages
English
Native or Bilingual
Spanish
Professional Working
Ukrainian
Professional Working
Romanian
Native or Bilingual
Serbian
Professional Working
Bulgarian
Professional Working
Russian
Native or Bilingual
Timeline
Server/Manager
Batata
10.2020 - Current
Server
The Django
02.2019 - 02.2020
Server/Store Manager
Lively
01.2018 - Current
Server/Assistant Bartender
Wild Restaurant
09.2016 - 01.2018
Tour Guide
Preservation Society of Newport County
06.2016 - 09.2016
Catering Server
Preservation Society of Newport County
06.2016 - 09.2016
Server
Fuior Gourmet Restaurant
05.2015 - 05.2016
High School Diploma - Language Interpretation And Translation
Moldova State University