Iasha Dixon
Clinton,MD
Summary
Experienced Multi talented Hospitality Manager with 7+ years in food service management, excelling in dietary and kitchen operations within healthcare and Environmental settings. Demonstrates strong leadership and innovative menu development, enhancing patient satisfaction and operational efficiency. Dedicated to fostering a collaborative environment, leveraging skills in qu training for continuous improvement.
Experienced with managing custodial operations to ensure clean and safe environments. Utilizes effective team management and problem-solving skills to address challenges promptly. Knowledge of implementing and maintaining high standards of cleanliness and safety protocols.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nutrition Worker
MedStar Southern Maryland Hospital Center
09.2024 - Current
- Prepare meals aligned with dietary needs, ensuring high patient satisfaction.
- Lead communication workshops, improving leadership and conflict resolution.
- Collaborate with dietitians for accurate meal assembly, meeting patient needs.
- Design event menus to fit client preferences, accommodating dietary restrictions.
- Monitor food safety and quality, enforcing strict sanitation standards.
- Streamlined meal preparation processes, enhancing efficiency and ensuring timely service during peak hours, leading to improved patient satisfaction.
- Monitored food inventory systems to reduce waste and optimize supply levels, resulting in substantial cost savings for the department.
- Partnered with dietitians to create and implement tailored meal plans, ensuring compliance with dietary restrictions and improving patient health outcomes.
- Fostered a positive team environment by mentoring junior staff, enhancing their culinary skills and promoting a culture of collaboration.
Shift Supervisor / Assistant General Manager
Pizza Hut
04.2021 - 04.2024
- Lead team in daily operations, enhancing efficiency and customer satisfaction.
- Implemented strategic plans, boosting sales and optimizing workflow.
- Managed inventory and budgeting, ensuring cost-effective resource use.
- Trained and mentored staff, fostering a high-performance work environment.
- Strengthened vendor relationships, securing advantageous contracts.
- Streamlined staff scheduling to optimize labor costs, ensuring efficient shift coverage and improving overall team productivity.
- Monitored customer feedback, implementing targeted action plans that enhanced service quality and increased customer satisfaction ratings.
- Provided guidance and mentorship to new employees, fostering a collaborative environment that strengthened team dynamics and performance.
- Developed and implemented business strategies that resulted in noticeable gains in operational efficiency and sales growth.
- Maintained accurate inventory records and coordinated product orders, ensuring compliance with budget constraints while minimizing waste.
Unit Secretary
US Department of Veterans Affairs
09.2015 - 04.2022
- Greeted patients, managed admissions, and ensured smooth discharge processes.
- Maintained accurate patient logs and assisted in electronic health record management.
- Supported physicians and nurses with daily tasks, enhancing team efficiency.
- Handled phone communications and scheduled appointments, improving patient flow.
- Organized and maintained patient records, ensuring compliance with HIPAA standards.
- Facilitated efficient patient flow by coordinating admissions and discharges, leading to substantial improvements in unit operations.
- Implemented organized filing systems for patient records, enhancing accessibility and ensuring compliance with HIPAA standards.
- Maintained accurate logs for patient admissions and transfers, contributing to effective communication and continuity of care within the unit.
- Assisted physicians and nursing staff with daily tasks, fostering a team-oriented environment that improved patient care delivery.
- Demonstrated excellent communication skills while greeting patients, ensuring a welcoming atmosphere and enhancing overall patient experience.
- Coordinated admissions and discharges, optimizing patient flow and contributing to marked gains in unit efficiency.
Shift Leader/Manager
Dunkin' Donuts & Baskin Robbins
04.2002 - 10.2005
- Led team to meet operational standards and enhance guest service quality.
- Managed cash flow and resolved discrepancies efficiently.
- Ensured compliance with food safety protocols and maintained cleanliness.
- Coordinated tasks to optimize shift performance and customer satisfaction.
- Improved communication with team and management, fostering a collaborative environment.
- Led a team of crew members to consistently meet operational standards, achieving a 15% increase in customer satisfaction ratings.
- Coordinated daily tasks among team members, ensuring efficient operations and seamless service during peak hours.
- Implemented strict food safety protocols, resulting in zero compliance issues and maintaining a clean, safe environment for customers.
- Fostered a positive team atmosphere by providing constructive feedback, enhancing team morale and collaboration.
- Analyzed sales data to optimize inventory management, reducing waste and ensuring popular items were always available.
Custodial Worker
Architect of the Capitol
06.2003 - 04.2005
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Assisted with minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain overall building functionality.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Completed specialized training sessions on new equipment or processes, staying current on industry best practices.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
Education
Bachelor of Business Administration - undefined
University Of Arizona
Tempe, AZ06.2025
Certification in Medical Office Specialist - undefined
CTI
Washington, DC03.2015
High School Diploma - undefined
Keystone Jobcorps
Drums, PA10.2001
Skills
- Food Safety (Experienced), Kitchen Management (Expert), Menu Development (Expert), Dietary Management (Expert), Team Leadership (Expert), Inventory Control (Experienced), Quality Assurance (Expert), Food Production (Expert), Customer Service (Expert), Microsoft Office (Expert), Budgeting (Experienced), Staff Training (Expert), Sanitation (Expert), Communication, Time Management (Expert), Project Management (Experienced), Quality Control (Expert), Operations Management (Expert)
- Health promotion
- Dietary assessment
- Heart-healthy diets
Certification
Food Safety Certification ServSafe Sep 2022 - Oct 2028
LANGUAGES
English (Native).
Timeline
Nutrition Worker
MedStar Southern Maryland Hospital Center
09.2024 - Current
Shift Supervisor / Assistant General Manager
Pizza Hut
04.2021 - 04.2024
Unit Secretary
US Department of Veterans Affairs
09.2015 - 04.2022
Custodial Worker
Architect of the Capitol
06.2003 - 04.2005
Shift Leader/Manager
Dunkin' Donuts & Baskin Robbins
04.2002 - 10.2005
Bachelor of Business Administration - undefined
University Of Arizona
Certification in Medical Office Specialist - undefined
CTI
High School Diploma - undefined
Keystone Jobcorps
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