Iasia Rivers
New York,NY
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Volunteers Of America
2022.02 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for company reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Attended staff meetings and brought issues to attention of upper management.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Trained in-house users on advanced functionality of MS Word and Excel.
Events Coordinator
JLL / Google
2022.07 - 2022.09
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversee the full life cycle of events from inception, client collaboration and scheduling, to implementation for experiences ranging from meetings to elaborate productions at the site level
- Ensure effective management of an events program and calendar for as many as 65 events per month in meeting and event spaces across multiple buildings
- Lead team in designing fun, educational, social and participatory events engaging the client population
- Lead the evaluation and feedback process post-event and create plan to implement changes and improvements
- Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers
Security Guard/Concierge
Guardian Industries
2018.12 - 2020.03
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
Safety Monitor
Help Usa
2017.10 - 2018.02
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Document and maintain security log book of facility issues and incidents of daily building activities.
- Update guard during shift transition of any building or client related issues.
- Maintains ongoing verbal and written communication with preceding and following shifts and document all incidents and unusual occurrences.
- Complete incident reporting based upon Priority Incident level.
- Contact emergency assistance depending on level of priority. Notify on-call DHS administration within thirty (30) minutes of Level 1 priorities. Obtain emergency personnel names and badge numbers. Notify program management of all priorities within thirty (30) minutes of any Priority Incidents. Complete incident report and ensure document is signed and completed with all requested information.
- Monitors, screens and controls access to the facility: maintains a log of persons entering and exiting the facility
- Operates door lock system from security desk, monitors video surveillance.
- Secures the safety of the facility and of the clients in the facility.
- Assists in enforcing rules and regulations by monitoring client behavior and activities.
Safety Monitor
Help Usa
2017.10 - 2018.02
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Participated in staff meetings, special events, and professional development activities.
- Reported irregularities such as fire and safety hazards to maintenance.
- Wrote detailed reports of all security breaches and investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Front Desk Security Guard
In Safe Hands Llc.
2015.11 - 2016.11
- Complete intake verification information from DHS for expected arrivals of new clients.
- Greet new client intake and complete following documents: VDP, Intake Package, and Client Code of Conduct, Acknowledgement of Key Transfer and provide appointment slips to meet with a Case Manager and Housing Specialist for completion of intake.
- Review intake documents and ensure all documents are signed and completed. Remind client of mandatory meeting with social services staff.
- Document and maintain security log book of facility issues and incidents of daily building activities. Update guard during shift transition of any building or client related issues. Maintains ongoing verbal and written communication with preceding and following shifts and document all incidents and unusual occurrences.
- Complete incident reporting based upon Priority Incident level. Contact emergency assistance depending on level of priority. Notify on-call DHS administration within thirty (30) minutes of Level 1 priorities. Obtain emergency personnel names and badge numbers.
- Notify program management of all priorities within thirty (30) minutes of any Priority Incidents. Complete incident report and ensure document is signed and completed with all requested information.
- Monitors, screens and controls access to the facility: maintains a log of persons entering and exiting the facility via sign-in and out documents. Ensure nightly rosters are signed.
- Operates door lock system from security desk, monitors video surveillance. Secures the safety of the facility and of the clients in the facility. Assists in enforcing rules and regulations by monitoring client behavior and activities.
- Ensure front of building and stairs are clear at all times and no loitering by clients or visitors.
- Maintain a professional interaction with clients at all times discussing only program facility matters. Redirect client to social services staff or management.
- In accordance with the FDNY regulations conduct a fire drill three (3) times a month on each shift.
Maintenance Worker
NYC Parks & Recreation
2009.06 - 2014.09
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Cashier
D'Agostino Supermarket
2007.12 - 2009.01
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
GED PLUS @ BRONX REGIONAL HIGH SCHOOL
The Bronx, NY04.2009
Skills
- Property Tours
- Organization and Recordkeeping
- Personnel Management
- Hospitality and Accommodation
- POS System Operations
- Microsoft Office
- Database Maintenance
- Word Processing
- Problem-Solving Skills
- Event Coordination
- Staff Supervision
- Data Input
Certification
- Security License - April 2022 to May 2024
- Certified [F-02 Fire Guard], [Citywide] - [ November 2021 to November 2024 ]
- Coordinator of Fire Safety and Alarm Systems Homeless Shelters (Premise Related) Training course. - {1 year}
Timeline
Events Coordinator
JLL / Google
2022.07 - 2022.09
Front Desk Supervisor
Volunteers Of America
2022.02 - Current
Security Guard/Concierge
Guardian Industries
2018.12 - 2020.03
Safety Monitor
Help Usa
2017.10 - 2018.02
Safety Monitor
Help Usa
2017.10 - 2018.02
Front Desk Security Guard
In Safe Hands Llc.
2015.11 - 2016.11
Maintenance Worker
NYC Parks & Recreation
2009.06 - 2014.09
Cashier
D'Agostino Supermarket
2007.12 - 2009.01
GED -
GED PLUS @ BRONX REGIONAL HIGH SCHOOL
- Security License - April 2022 to May 2024
- Certified [F-02 Fire Guard], [Citywide] - [ November 2021 to November 2024 ]
- Coordinator of Fire Safety and Alarm Systems Homeless Shelters (Premise Related) Training course. - {1 year}
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