Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iazack Aikens

NEWARK,NJ

Summary

Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.

Overview

15
15
years of professional experience

Work History

Doorman/Porter

Douglas Elliman
05.2022 - Current
  • Directed traffic and kept property frontage free for guests.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Orchestrated building safety measurements to maintain security and protect residents.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.

Process Assistant

Amazon
10.2016 - 04.2022
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Established administrative work procedures to track staff's daily tasks.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Owner/Operator

Payless Furniture
01.2008 - 09.2016
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Founded and managed Furniture business, growing revenue to $500,000 in first year.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Education

No Degree - TV News Production

University of New Mexico
Albuquerque, NM

High School Diploma -

Union High School, Union, NJ
Union, NJ
06.1988

Skills

  • Emergency Situations
  • Special Events
  • Hazardous Chemicals
  • Guest Registration
  • Critical Thinking
  • Medical Emergency Response
  • Safety Requirements
  • Tenant Relations
  • Front Desk Operations

Timeline

Doorman/Porter

Douglas Elliman
05.2022 - Current

Process Assistant

Amazon
10.2016 - 04.2022

Owner/Operator

Payless Furniture
01.2008 - 09.2016

No Degree - TV News Production

University of New Mexico

High School Diploma -

Union High School, Union, NJ

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Iazack Aikens