Iazzhane Fleming
Forney,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Houston, TX
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Nursing Assistant
Mother Frances Hospital
Tyler, TX
08.2022 - 05.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs
- Documented care actions by completing records and logs in medical software system
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Customer Care Specialist
Cardinal Health
Dallas, TX
01.2022 - 07.2022
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
Customer Service Representative
Home Depot
Terrell, TX
01.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Bachelor of Science - Health Administration
Texas Southern University
Houston, TX05-2025
Associate of Arts - General Studies
Tyler Junior College
Troup, TX12-2022
High School Diploma -
North Forney High School
Forney, TX06-2020
Skills
- Empathy and Compassionate Care
- Direct Patient Care
- Microsoft Office
- Customer Account Management
- Basic Life Support
- Patient Feeding
- Data Entry
- Customer Data Confidentiality
- Team building
- Time management abilities
- Excellent Communication
- Multitasking Abilities
- Processing payments
- Incident Reporting
- CCTV Monitoring
- Superior customer service
- CCTV Surveillance
- Security Guard License
Certification
- Security Guard License
- Basic Life Support
Accomplishments
- honors
- BSA Organization
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Nursing Assistant
Mother Frances Hospital
08.2022 - 05.2023
Customer Care Specialist
Cardinal Health
01.2022 - 07.2022
Customer Service Representative
Home Depot
01.2021 - 08.2021
Bachelor of Science - Health Administration
Texas Southern University
Associate of Arts - General Studies
Tyler Junior College
High School Diploma -
North Forney High School
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Sheila KuperSheila Kuper
Site Security Manager at Allied Universal Security ServicesSite Security Manager at Allied Universal Security Services
Sagar Sharma BajgainSagar Sharma Bajgain
Rideshare Driver at Lyft And UberRideshare Driver at Lyft And Uber