Ibarhim Al Doori
Airport Operation Supervisor
Iraq
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Menzies
Supervisor - Baghdad Handling Division
06.2025 - Current
- Lead team of 200+ employees, hanling baggage operations for 30+ daily flights.
- Reduced baggage mishandling by 40% through process improvements.
- Ensure compliance with all TSA and IATA regulations.
- Coordinate with 15+ airline partners to resolve operations issues.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Security Officer
Allied Universal
10.2020 - 05.2023
- Security Officer, ensuring strict adherence to security protocols and procedures.
- Conduct regular inspections of security equipment and facilities to ensure compliance with safety regulations.
- Manage security operations, including surveillance, access control, and emergency response plans.
- Provide training and guidance to security staff on safety procedures and best practices.
Admin operations manager
Pegasus Airlines
09.2018 - 12.2019
- Managed flight approvals and ensured compliance with aviation regulations and legal reviews.
- Coordinated with relevant authorities to obtain necessary clearances and permits for flights.
- Handled lost luggage cases, ensuring proper documentation and communication with passengers for timely resolution.
- Worked closely with the legal team to ensure all operations adhered to safety standards and regulatory requirements.
Airport operations manager
Atlas Airlines & Other Airlines
09.2016 - 08.2018
- Responsible for overseeing and coordinating airport operations to ensure efficient, safe, and secure handling of passengers, aircraft, and airport facilities.
- Managed various aspects of airport activities, from ground operations and passenger services to safety and compliance.
Airport operations supervisor
Etihad Airways
06.2010 - 10.2015
- Provided customer service for airline passengers, including check-in, baggage handling, and general inquiries.
- Load control and balance, for wide-body aircraft to define the load plans.
- Managed load control duties, ensuring the safe and accurate distribution of cargo and passengers aboard the aircraft.
- Prepared post-flight reports and provided pre-flight information to staff members.
- Utilized WorldTracer system to create and manage detailed reports for lost luggage, ensuring prompt resolution and customer satisfaction.
Customer service officer
Sky Link Airline
08.2008 - 04.2010
- Provided customer service for chartered flights, including check-in, baggage, and general inquiries.
Education
English Literature
Al Salam College
07.2013
Skills
- Aircraft Load Control
- Technical Proficiency
- Customer Service
- Operations Management
- Team Management
- Friendly, positive attitude
- Problem-solving
- Team management
- Time management
- Multitasking
- Microsoft Word
- Calm under pressure
- Supervision and leadership
- Excellent communication
References
Salam, Alsamarrai, Etihad-Region manger, +97450522804
Accomplishments
- Training & Station Qualifications
- Trained and qualified several stations in Iraq, including Basra and Erbil, for Etihad Airways operations. Ensured all stations adhered to operational standards and regulations, improving overall operational efficiency. Delivered training on customer service, baggage handling, and safety protocols to enhance operational consistency across multiple locations.
Additional Information
Bilingual in Arabic and English, holding U.S. citizenship. Over 10 years of experience working at Baghdad International Airport with multiple companies. Proven ability to adapt, learn, and grow in various airport-related roles. Strong commitment to professional development and mastering all aspects of airport operations.
Timeline
Menzies
Supervisor - Baghdad Handling Division
06.2025 - Current
Security Officer
Allied Universal
10.2020 - 05.2023
Admin operations manager
Pegasus Airlines
09.2018 - 12.2019
Airport operations manager
Atlas Airlines & Other Airlines
09.2016 - 08.2018
Airport operations supervisor
Etihad Airways
06.2010 - 10.2015
Customer service officer
Sky Link Airline
08.2008 - 04.2010
English Literature
Al Salam College
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