Summary
Work History
Accomplishments
Languages
Skills
Education
Certification
Overview
Generic
Zaira Ibarra

Zaira Ibarra

Haslet,TX

Summary

Proven leader and skilled optician with extensive experience at Walmart, adept in optical measurements and customer service excellence. Elevated patient satisfaction and sales through innovative service strategies and expert eyewear adjustments, achieving significant repeat business. Demonstrates exceptional problem-solving abilities and interpersonal communication, fostering team collaboration and continuous improvement.

Work History

Optician

Walmart
07.2016 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.

Team Leader Manager

Walmart
06.2014 - 07.2016
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintain inventory controls in multiple departments including serialized high dollar merchandise.
  • Receive merchandise, validate invoicing and have staff account for high dollar products.

Front End Customer Service Manager

Walmart
10.2009 - 06.2014
  • Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
  • Maintained a clean, organized workspace to create a welcoming environment for customers.
  • Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
  • Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
  • Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
  • Ensure all direct reports are compliant with policies including state and federal alcohol and tobacco sales, organizational financial services, hazardous waste disposal regulations protecting the outlet, associates and customers.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Accomplishments

97% reduction in lost inventory: Validated process to insure priority high dollar departmental

inventory has been accounted for, verified against invoices susceptible to theft. The task was to

Account for high dollar, pilfer able items to ensure the business process is adhered to limiting

losses in the store. My actions included reviewed process and opportunity finding that in 2014 the

outlet lost $15,000 in broken, damaged and lost inventory. The results for 2015 were a reduction

in lost, and stolen merchandise from previous year by 97% to less than $600.


Financial Services Efficiency: Technology Implementation transitioned our key associates on

financial services that required implementation and training for the outlet. In the process as a

trainer for the team I supported the new updates providing greater efficiency, security and fraud

reduction. Actions included key associates completed computer-based training and processing for

updated financial services for the organization. The results ensured the financial services had

greater market share for the organization and the exceptional customer experience, efficiency, and

saving time ensuring return customers to the outlet.

Languages

Spanish
Native or Bilingual

Skills

  • Customer Service
  • Insurance Verification
  • Computer Skills
  • Retail Sales
  • Optical needs assessment
  • Attention to Detail
  • Quality Control
  • Data Verification
  • Active Listening
  • Administrative Functions
  • Excellent Communication
  • Decision-Making
  • Provider Training
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational skills
  • Adaptability and Flexibility
  • Time management abilities
  • Interpersonal Skills

Education

High School Graduate -

Sherman Oaks Center For Enriched Studies
Tarzana, CA

Associate Degree In Nursing - Radiologic Technology

Tarrant County College District
Fort Worth, TX

Certification

Microsoft Office Suite 2013 Advanced User

Overview

15
15
years of professional experience
1
1
Certificate

Similar Profiles

CREATE PROFILE
Zaira Ibarra