Ivette Ibarra Smith

• Primarily in-bound service related call handling usually on weekends & holidays with daytime rollover call volume of electric utilities
• Outbound calling to perform surveys
• Assisted consumers during outages, equipment failure and Severe weather events
• Use of proprietary ticketing system
• VOIP/ headset, messaging system
• When enabled, assist customer in troubleshooting their circuit
• Bilingual Spanish-English
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Provided language translation services for customer service inquiries.

• Installing and maintaining TV proprietary equipment
• Job scheduling
• Stock control
• Customer care and deescalation
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Traveled up to 250 miles per day to visit customer locations.
• Completed paperwork in full, on time and with high accuracy
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Assisted in Benefits counseling for homeless veterans
• Advocated for necessary changes in housing policies, practices, and procedures that helped expand housing opportunities
• Contributed to development of affordable, accessible and integrated housing for individuals with disabilities by reviewing and responding to housing policies at local levels

• Responsible for overall operation of office
• Performed Human Resources functions
• Assisted with payroll
• Verified, records and reported technicians' hours worked
• Organize supporting documentation, track and processed approved pay adjustments
• Perform data entry into various computer systems
• Maintained Computer Systems
• Issue weekly payroll reports to corporate
• Processed information to generate employee paychecks
• Managed maintenance for a fleet of 40 vehicles
• Assisted with inventory management and control as assistant warehouse manager

• Performed entry to mid-level administrative support , technical work and data entry
• Executed record filing system to improve document organization and management.
• Aided in compiling data for charts, graphs, databases or reports
• Distributed correspondence, reports, forms and documents
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Supervised 30 technicians from different career fields
• Developed and implemented work schedules
• Ensured training in preventive and corrective maintenance procedures of assigned equipment were followed
• Enforced Quality Assurance and adherence to Technical Manuals

• Oversaw 204 military technicians supporting engine maintenance on B-1 Aircraft
• Supervised operation of facilities and equipment worth $30M, annual budget of over $72M
• Coordinated all scheduled and unscheduled engine maintenance
• Forecasted part requirements and coordinated with necessary agencies to ensure availability
• Evaluated and analyzed engine trending and diagnostics programs

• Led 54 military members from 15 different specialties in scheduling, documenting and maintaining data systems analysis, software analysis and Maintenance Operations Center
• Provided trend analysis to senior leadership
• Determined long-range health of fleet maintenance priorities
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Analyzed department metrics and performance and reported findings to management.

• Directed daily sortie production and flight line maintenance with 240 technicians on 24 F-16CG Aircraft
• Coordinated activities of subordinate personnel to support mission success.
• Reviewed weekly and monthly flying schedules to meet operational requirements and maintenance capabilities
• Ensured operational capability and availability of over $10M in tools, equipment and facilities

GPA: 3.25

GPA: 3.75

GPA: 3.95

GPA: 3.00