Ibe Hamilton

• Oversee all daily operations of the Environmental Services department to maintain a clean, safe, and hygienic environment for patients, visitors, and healthcare staff.
• Lead, supervise, and develop EVS staff, ensuring consistent adherence to departmental policies, hospital protocols, and regulatory standards.
• Implement and manage continuous improvement initiatives to enhance efficiency, service quality, and infection control outcomes.
• Monitor and ensure compliance with Joint Commission, OSHA, and AORN standards across all EVS activities.
• Analyze performance data and operational metrics; generate reports to inform decision-making and support departmental goals.
• Direct day-to-day operations including cleaning, disinfection, maintenance coordination, and safety compliance in patient care and support areas.

• Directed the Environmental Services department for a long-term care facility, maintaining a high standard of cleanliness, safety, and infection control.
• Enforced departmental policies and procedures to ensure staff compliance with internal and external regulations.
• Planned, organized, and monitored the daily workflow of EVS personnel to optimize productivity and service levels.
• Led staff training on proper use of cleaning agents, equipment, and infection prevention protocols.
• Evaluated employee performance and made recommendations for promotions, transfers, or corrective actions as needed.
• Maintained accurate records of employee hours, budgets, inventory, and payroll.
• Served as the primary liaison between EVS, maintenance, and administrative leadership to coordinate and delegate tasks efficiently.
• Provided operational support by covering additional shifts and ensuring uninterrupted departmental coverage during absences.
• Promoted a culture of accountability, quality, and continuous improvement in environmental care services.

Supervised and supported EVS personnel in high-acuity Emergency and Operating Room environments to ensure timely and thorough cleaning and sanitation.

• Evaluated staff performance and implemented targeted improvement plans to enhance service delivery and accountability.
• Proactively improved workflow and room turnover efficiency through hands-on leadership and continuous process review.
• Directed cleaning operations across multiple procedure suites, ensuring rapid and compliant turnover between cases.
• Applied critical thinking to troubleshoot issues, evaluate solutions, and make real-time decisions in a fast-paced clinical setting.
• Quickly adapted to new tasks and integrated them into daily operations to improve team productivity.
• Introduced new cleaning protocols and team strategies that reduced labor hours while maintaining high standards of cleanliness and infection control.

• Oversaw daily retail operations, ensuring compliance with company policies and maintaining high service standards.
• Supervised store associates to ensure adherence to performance expectations, productivity goals, and operational procedures.
• Delivered friendly, efficient customer service and effectively resolved challenging situations with professionalism.
• Conducted daily operational checks, including inventory distribution and merchandising across departments.
• Led project planning, employee training initiatives, and ensured proper staffing and coverage throughout the store.
• Maintained a visible management presence on the sales floor to support both customers and team members in real time.

• Supported the Supervisor by preparing production reports, managing shipping and receiving processes, and maintaining inventory and records.
• Revised and improved work practices to increase operational efficiency, enhance product quality, and meet production targets.
• Submitted accurate documentation and performance reports to upper management for review and decision-making.
• Collaborated with the day shift supervisor to balance staffing levels and manage workloads based on operational demands.
• Performed data entry, assisted in employee training, and communicated with customers to ensure accurate and timely order fulfillment.
• Contributed to a team-oriented environment focused on continuous improvement and customer satisfaction.