Ibelis Coria
Hampstead,NC
Summary
Responsible for training team members, setting strategy and monitoring progress towards goals. Also a good leader that has strong communication, problem solving, organizational and delegation skills.
Also an experienced Table Games Dealer accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 11-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
I am looking to bring these motivating skills to a new business setting that can help me advance to a new career and build a team with fellow co-workers
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Spruce lake Retreat Center
Canadensis, PA
10.2021 - 08.2023
- Ensured that deadlines were met by setting realistic goals.
- Facilitated communication between senior management and staff.
- Maintained records of employee performance reviews.
- Created Team strategies to meet in a timely manner upon guest arrivals
- Translator for guests and staff (English/Spanish)
- Inventory up keep
- Room Inspector/ room turns
- Assembled, trained and managed a high performing staff of 20
Dual Rate Table Games Dealer
Hollywood Casino Perryville
Port Deposit, MD
12.2017 - 08.2020
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Inspected Shuffler/ Cards equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
Table Games Dealer
Horseshoe Casino Baltimore
Baltimore, MD
02.2015 - 12.2017
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Poker Dealer
Maryland Live Casino
Hanover, MD
09.2013 - 02.2016
- Maintained fast, smooth game pace by efficiently handling chips, money and cards.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Inspected Shuffler equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Opened and closed Flute and Card game tables and cash floats by receiving, verifying and recording cash wages.
Education
Cosmetology - Cosmetologist
Empire Beauty School
York, PA08-2018
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06.2005
Certified - Computer Applications
MCTI
Bartonsville, PA05-2005
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Bilingual (Spanish)
- Quick Learner
- Detailed Oriented
- Organized
- Employee Scheduling
- Workload Management
- Meeting facilitation
- Operational Excellence
- Workforce Planning
- Staff Development
- Employee Development
- Business Development
- Schedule Management
- Staff Management
- Customer Service
- Time Management
- Effective Communication
- Managing Operations and Efficiency
- Customer Relationship Management
- Business Analysis and Reporting
- Adaptability and Flexibility
- Problem-solving aptitude
- Written Communication
- Team Collaboration
- Shift Scheduling
- Scheduling and Coordinating
- Team Leadership
- Organizational Skills
Timeline
Team Leader Manager
Spruce lake Retreat Center
10.2021 - 08.2023
Dual Rate Table Games Dealer
Hollywood Casino Perryville
12.2017 - 08.2020
Table Games Dealer
Horseshoe Casino Baltimore
02.2015 - 12.2017
Poker Dealer
Maryland Live Casino
09.2013 - 02.2016
Cosmetology - Cosmetologist
Empire Beauty School
High School Diploma -
Pocono Mountain East High School
Certified - Computer Applications
MCTI
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