IBI ALAZZAWI
Dripping Springs,TX
Summary
Reliable, experienced professional with ability to manage multiple responsibilities while meeting sales goals. Analytical problem-solver with talents for improving both customer and employee experience. Driven by the belief that strong relationships are the core of a healthy workplace. Dedicated to self reflection & seeking stakeholder feedback to continuously improve performance.
Overview
18
18
years of professional experience
Work History
Sales Development Representative- Inbound
Procore
10.2023 - Current
- Exceeded individual quota for 4 consecutive quarters, achieving a current yearly attainment of 117%, demonstrating high
- Created and implemented a novel process using Gemini AI to produce detailed call notes resulting in faster moving opportunity, and increased SDR work capacity.
- Serving as team lead, coached team members daily, providing sales, tech stack, and product, and industry knowledge. Additionally, created, maintained, and shared customer facing email content for team use.
- Consistently modeled organization operational standards such as data management, 1A opportunity routing, and call metrics.
SALES/OPERATIONS
Lighthouse.app
02.2022 - 09.2023
- Created templates for emails, texts, & voicemail scripts to engage potential clients
- Verified, tracked, & submitted proper invoicing to apartment management companies
- Built out documentation of best practices and processes for an ever changing start up
- Worked closely with Product Management to enhance & evolve customer experience on website & app
- Owned complete sales cycle of a pipeline of 175-350 customers
MANAGER
Trader Joe's
11.2007 - 02.2022
- Led daily team meetings to identify roadblocks & increase efficiency
- Forecasted future sales to provide data needed for scheduling, and headcount decisions
- Supported a diverse team of up to 130 crew members
- Maintained company culture that set cross-industry standard for exceptional customer experience
- Hiring, training, performance evaluations, & performance management
- Increased YOY sales by 15-20% to earn the position as highest volume TJ's in Texas
- Ensured adoption of new technologies through advocacy & education
Skills
- Rapport Building
- Emotional Intelligence
- Workflow Optimization
- Team-Oriented & Collaborative
Timeline
Sales Development Representative- Inbound
Procore
10.2023 - Current
SALES/OPERATIONS
Lighthouse.app
02.2022 - 09.2023
MANAGER
Trader Joe's
11.2007 - 02.2022