IBIRONKE STELLA OWOBOWALE
League City,TX
Summary
Ambitious and detail-oriented professional with a solid foundation in customer service, financial transactions, and administrative support. Currently pursuing IT training through NPower Houston, seeking to leverage technical, database, and management skills to contribute to organizational growth. Adept at problem-solving, customer relations, and adapting to new industry trends. Looking for a dynamic role in a forward-thinking organization that fosters both professional development and the enhancement of IT expertise.
Overview
6
6
years of professional experience
Work History
Front Desk Teller
Access Bank Plc
Lagos, Nigeria
03.2015 - 04.2016
- Delivered exceptional customer service by efficiently processing financial transactions such as deposits, withdrawals, and transfers.
- Ensured compliance with security protocols, demonstrating precision and accuracy in cash handling and transaction processing.
- Actively resolved customer inquiries and complaints, offering timely solutions to enhance customer satisfaction.
- Maintained meticulous attention to detail, contributing to a seamless and positive banking experience for clients.
Customer Service Intern
Guaranty Trust Bank Plc
Lagos, Nigeria
09.2010 - 03.2011
- Assisted customers with a variety of services including account opening, loan applications, and ATM card requests.
- Provided accurate product and service information, resolving account-related issues with professionalism and efficiency.
- Managed customer inquiries related to account maintenance such as signature changes, address updates, and dormant account reactivations.
- Educated customers on self-service banking options, improving overall customer engagement and service delivery.
Education
Higher National Diploma - Business Administration
LCP
Lagos, Nigeria09.2013
National Diploma - Business Administration
LCP
Lagos, Nigeria09.2010
West African Examination Council - GED
Queenmaris College
Lagos, Nigeria06.2005
Skills
- System Troubleshooting
- Database Management
- Cybersecurity
- Customer Service Excellence
- Financial Transactions & Compliance
- Account Management
- Problem Solving
- Microsoft Office Suite
- Adaptability
- Attention to Detail
- Transaction processing
- Cash handling
- Customer onboarding
- Compliance adherence
- Financial product knowledge
- Customer relationship management
- Conflict resolution
- Account maintenance
- Service delivery improvement
- Team collaboration
- Strong work ethic
- Problem solving
- Effective communication
- Attention to detail
Timeline
Front Desk Teller
Access Bank Plc
03.2015 - 04.2016
Customer Service Intern
Guaranty Trust Bank Plc
09.2010 - 03.2011
Higher National Diploma - Business Administration
LCP
National Diploma - Business Administration
LCP
West African Examination Council - GED
Queenmaris College
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