Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ibis Cesar Birelles

Elizabeth,NJ

Summary

Energetic professional with 5 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Team Leader

Panera Bread
Union, NJ
06.2019 - Current
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.

Receptionist

Advance Dental Center
Elizabeth, NJ
11.2020 - 08.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.

Sales Associate

US Polo
Elizabeth, NJ
03.2018 - 08.2018
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in the market place.

Bakery

Food Bazaar Supermarket
Elizabeth, NJ
07.2016 - 01.2017
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
  • Placed orders for additional supplies when necessary based on production needs.

Education

Alexander Hamilton Preparatory Academy
Elizabeth, NJ
03-2016

Skills

  • Cash Handling
  • Quality Improvement
  • Documentation And Reporting
  • Overtime Management
  • Team Supervision
  • Key Performance Indicators
  • Lean Manufacturing
  • Coaching
  • Complaint resolution
  • Client Service
  • Work Planning
  • Giving Constructive Feedback
  • Safety
  • Goal Setting
  • Team Check-Ins
  • Coaching and Mentoring
  • Client Support

Languages

English
Professional
Spanish
Professional

Timeline

Receptionist

Advance Dental Center
11.2020 - 08.2021

Team Leader

Panera Bread
06.2019 - Current

Sales Associate

US Polo
03.2018 - 08.2018

Bakery

Food Bazaar Supermarket
07.2016 - 01.2017

Alexander Hamilton Preparatory Academy

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