IBIYEMI KLEIN
Sarasota,FL
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT / WELLNESS COORDINATOR
Select Rehabilitation
04.2023 - 04.2024
- Performed administrative duties such as managing approximately 30 phone calls, emails, and correspondence.
- Gathered personal and insurance information from each patient and updated information into electronic database
- Scheduled and coordinated appointments with medical staff according to their availability
- Reviewed insurance information with information and processed copays
- Directed follow up calls to patients for appointment confirmation
- Filed and distributed memos, letters, reports, and other documents
- Responsible for reviewing work to ensure quality and metrics are achieved
- Coordinated projects and ensured timely completion
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Scheduled office meetings and client appointments for staff teams
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
ADMINISTRATIVE ASSISTANT / WELLNESS SPECIALIST
YMCA
06.2021 - 03.2023
- Provided administrative support to Benefits and Wellness Manager
- Aided with employee files and data entry
- Created, edited, and managed documents to support HR and Wellness Manager
- Coordinated with team leaders, attended meetings, and contributed to project completion
- Performed administrative duties for events and managed communication within secure internal system
- Utilized effective record-keeping system for tracking customer information
- Acted as reliable point of contact for employees seeking information on company policies, benefits, or general HR matters
- Contributed to positive company culture by planning engaging team-building events and activities
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork
- Proactively identified opportunities for process improvements within HR department and presented well-researched solutions to management
- Ensured accurate recordkeeping of required employee training or certifications in accordance with industry regulations or company policies
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Coordinated itineraries and scheduled appointments for human resources staff
- Answered and redirected incoming phone calls for office
- Set up orientations and initial training for new employees
- Updated and maintained employee attendance records.
Technical Quality Assurance Specialist
Insight Global
01.2019 - 03.2021
- Developed Standard Operating Procedures (SOPs), training materials, and job aids
- Worked within QMS and other internal departments to verify consistency and accuracy of documentation
- Accountable for managing and maintaining process and procedural documentation, such as SOPs, and following the direction of the Technical Writing Manager
- Supported the development of new policies, procedures, and work instructions utilizing standardized templates in a manner consistent within the Technical Writing team’s Policies & Procedures
- Assisted in developing documentation to ensure alignment with current requirements, laws, and cGMP
- Coordinated with Learning Development to ensure training materials are updated with the most recent information, policies, and procedures
- Analyzed data to assess the completion of employee assigned training and made recommendations for continuous improvement of employee learning curricula
- Communicated effectively with all levels in the organization to ensure completion of all required approvals
- Responsible for publishing policy and procedure documentation in a Content Management System (CMS), and for managing the policy and procedure documentation in the system.
Education
Bachelor of Arts - Biology
Queens College City University of New York
Master of Science - Biology
Adelphi University
Skills
- Data Entry
- Office Administration
- Microsoft Suite
- Professional Communication
- Organizing
- Detail-Oriented
- Time Management
- Critical Thinking
- Customer Service
- Documentation and Recordkeeping
- Scheduling and calendar management
Certification
ACE Certified Personal Trainer
Timeline
ADMINISTRATIVE ASSISTANT / WELLNESS COORDINATOR
Select Rehabilitation
04.2023 - 04.2024
ADMINISTRATIVE ASSISTANT / WELLNESS SPECIALIST
YMCA
06.2021 - 03.2023
Technical Quality Assurance Specialist
Insight Global
01.2019 - 03.2021
Bachelor of Arts - Biology
Queens College City University of New York
Master of Science - Biology
Adelphi University
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