Summary
Overview
Work History
Education
Skills
Timeline
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Katia Mazariego

Appleton,WI

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

6
6
years of professional experience

Work History

Sales Advisor

H&M Hennes & Mauritz
Palmdale, CA
10.2020 - 03.2023
  • Rang on the register. Handled all required transactions following the register best practice routine.
  • Kept the fixtures full and tidy regularly throughout the day to maximize sales.
  • Ensure great garment care through the store to sell the products in their best condition.
  • Process, stock and replenish garments on sales floor and stock room.
  • Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities.
  • Maintained current knowledge of sales and product changes in order to provide the best customer service.
  • Completed sample picking as well as execute the floor moves in a timely manner. Created clear stories and wearable buying suggestions for customers.
  • Trained other sales advisors, shared my knowledge, and gave constructive feedback to improved their skills.
  • Help customers find garments and offered other buying suggestions when a product was out of stock.
  • Ensure all areas of the sales floor and back of house are always clean and tidy.
  • Performed physical inventory counts to ensure accuracy of inventory records.
  • Inspected existing displays regularly to ensure they were up to company standards.
  • Ensured all signage was up-to-date and accurately reflected current promotions.
  • Assisted in developing strategies for increasing sales by using visual merchandising techniques.

Restaurant Manager

Taqueria la Guera Inc.
Wilmington, NC
08.2017 - 07.2020
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Preformed my own monthly health inspections to correct any health violations.
  • Improved restaurant rating from a 90.5% to 96.5% in two years.

Teacher's Assistant

Wilmington bilingual preschool llc
Wilmington, NC
03.2019 - 05.2019
  • Instructed and assisted students during craft activities.
  • Maintained and cleaned nap mats by making minor repairs and wiping down.
  • Evaluated student's progress and documented in reports.
  • Planned class activities in Spanish.
  • Supported lead teacher with daily classroom activities.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.
  • Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.

Shift Lead

Skinny D’s Yogurt
Mill Creek, WA
10.2016 - 08.2017
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed end-of-day counts and securing funds to prevent loss or theft.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Managed store operations during absence of Store Manager or Assistant Manager.

Education

Some College (No Degree) -

Fullerton Union High School
Fullerton, CA

Skills

  • Customer service experience
  • Product merchandising
  • POS System Operation
  • Team Leadership
  • Adaptable and Flexible
  • Microsoft Office
  • Fluent in Spanish
  • Marketing

Timeline

Sales Advisor

H&M Hennes & Mauritz
10.2020 - 03.2023

Teacher's Assistant

Wilmington bilingual preschool llc
03.2019 - 05.2019

Restaurant Manager

Taqueria la Guera Inc.
08.2017 - 07.2020

Shift Lead

Skinny D’s Yogurt
10.2016 - 08.2017

Some College (No Degree) -

Fullerton Union High School

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Katia Mazariego