Ibraheem Ganiyu
data entry
Farmers Branch,TX
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Experis Manpowergroup
Milwaukee, WI
06.2021 - 07.2021
- Monitored systems in operation and quickly troubleshot errors.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- supported nurses and doctors .
- upodated nurses and doctors on new and advanced technologies that was provided.
Technical Support Representative
TEKsystems
04.2021 - 05.2021
- Monitored systems in operation and quickly troubleshot errors.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded promptly to incoming sales leads and requests for technical support.
Data Entry
Berzerk Technologies
Bangor, ME
03.2018 - 02.2019
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor of Science - Finance
University of Ado-Ekiti
Nigeria05.2005
Skills
- Hardware Configuration
- Creative Issue Resolution
- Equipment Inspection
- Software Upgrades
- Emergency Service Coordination
- Technical Support
swimming,soccer,video games,reading,surfing the internet,volunteering at churches.
i love to swimm every weekend, i also train people, i volunteer at my church to mfeed the homeless people during the summer,
Languages
english,yoruba
Full Professional
Timeline
Technical Support Representative
Experis Manpowergroup
06.2021 - 07.2021
Technical Support Representative
TEKsystems
04.2021 - 05.2021
Data Entry
Berzerk Technologies
03.2018 - 02.2019
Bachelor of Science - Finance
University of Ado-Ekiti