Ibrahim Abdi

• Assist patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
• Communicate with patients and healthcare workers in both English and Somali.
• Improve patient satisfaction by providing timely and efficient medical transportation services.
• Assist in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
• Shoulder responsibility for communicating with dispatch concerning incomplete pickups.
• Boost company reputation through exceptional customer service skills and empathetic care towards patients and their families.

• Operate a profitable web-based business that requires a significant work ethic in addition to communication and sales skills.
• Recruit, coach, and train new independent business owners to own a profitable business.
• Built and leading a thriving business as an independent business owner, demonstrating exceptional sales and marketing strategies to achieve consistent growth.
• Received significant training and mentorship in entrepreneurship, leadership, and sales skills through BWW technology, an Amway partnered company.
• Increased client satisfaction by providing personalized business solutions and exceptional customer service.
• Commitment to personal development, continuously seeking learning opportunities and staying updated on industry trends.
• Foster strong relationships with customers, providing personalized service, addressing inquiries, and providing product knowledge to meet their needs.
• Train and guide new and existing team members to maintain high productivity and performance metrics.

• Provide individual and group based five core Pre-ETS services to youth with disabilities ages 14-22 in a school based setting
• Provide consumer support and skills training to prepare participating youth for future employment
• Assist youth in identifying other community resources that may support vocational or other related goals
• Develop and implement individual and group activities and workshops to support Pre-ETS pre-vocational and vocational skills development, i.e
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Effective communication, transportation, etiquette, computer literacy, scheduling, exploration of benefits, and budgeting
• Provide advocacy, peer supports and skills training for and with you with disabilities aligning with their Pre-ETS goals
• Provide information to youth with disabilities on disability-related topics and independent living philosophy.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Process insurance information received from agents, lenders and borrowers on the internal tracking system
• Review insurance policies for compliance with lender requirements
• Accurately verify, key, and or memo insurance information
• Accurately compose written information for loan histories of customers
• Handle incoming and outbound borrower, agent, and lender calls at a professional level
• Meet set goals and assigned workload expectations for productivity.
• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
• Developed strong relationships with key clients, resulting in increased account retention and growth.
• Resolved product or service problems by clarifying customer's complaint and determining root causes.
• Identified potential areas of growth within existing accounts through ongoing relationship-building activities.

• Audited load information for accuracy and completion
• Delivered operational excellence to customers, carriers and suppliers
• Scheduled appointments via phone, email and company website
• Answered incoming calls and make outbound calls ensuring outstanding customer service
• Provided timely and accurate shipment information to carriers
• Completed customer, carrier and supplier requests with a sense of urgency
• Tracked and traced shipments in a timely manner to best serve our customers
• Entered shipment data ensuring a commitment to quality and accuracy.
• Developed and maintained strong relationships with key clients to facilitate effective communication and alignment on objectives.
• Managed day-to-day operations, ensuring tasks were completed accurately and on schedule.
• Handled customer needs and issues by working with representatives and customers directly.
• Scheduled and communicated freight pick-up and delivery information.

• Interacted with identity theft victims to ensure that the customers and the business are protected from any risks and losses
• Reviewed and resolved current detection and prevention efforts that the company is already undertaking
• Maintained professional positive attitude towards customers at all times
• Acknowledged and resolved customer complaints while ensuring customer satisfaction by providing professional support
• Processed orders, forms, applications and requests and kept records of customer interactions, transactions and comments.
• Improved customer trust by promptly addressing and resolving reported instances of fraud.
• Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.

• Provided an exceptional guest experience in the areas of the store designated as Hardlines
• Delivered outstanding guest service by engaging the guest and prioritizing the guest's needs over task
• Grew sales by maintaining merchandise, signs and labels on the sales floor
• Took initiative during slow times by operating with the cash registers and electronics team
• Provided exceptional customer service under extreme stress during peak seasons.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Assisted incoming freshman and transfer students with the registration processes
• Provided experience and support to students during orientation seminars by implementing the training and technical assistance programs available
• Modeled leadership, problem solving methods and teamwork by working collaboratively with students and staff members in small and large training sessions.
• Tracked attendance and evaluated progress for assigned trainees.
• Prepared and presented supplementary learning material to support structured lessons.

Enhanced trainee engagement through interactive workshops and hands-on activities.

• Coordinate efficient routes to avoid delays and optimize schedules.
• Demonstrate excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
• Maintain excellent safety record with strict adherence to company policies and regulations.

• Interviewed seven historians and museum experts while developing cultural awareness campaigns for the institutes within MnHS
• Co-created modules for the Diversity and Inclusion departed to enhance competency and multiculturalism across all departments within the MnHS institution
• Presented our findings to the Minnesota History Center Staff.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.