Ibrahim Al-naji
Oakton ,VA
Summary
Dynamic Senior IT System Administrator with extensive experience at [Global Communities], enhancing enterprise IT infrastructure and network security. Expert in Microsoft Office 365 and Active Directory, driving system performance and disaster recovery initiatives. Proven ability to train users and implement innovative solutions, ensuring operational excellence and business continuity. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Senior IT System Administrator
Global communities /was chf international
Bethesda, MD
10.2005 - Current
- Managed and maintained enterprise IT infrastructure, ensuring maximum uptime and efficiency.
- Provided advanced troubleshooting and technical support for Microsoft Office 365 applications, and Microsoft Entra Admin.
- Oversaw network security protocols, including firewall management, and VPN configuration.
- Administered Active Directory (AD) and Exchange Server, improving system performance and security.
- Supported satellite communication networks, such as BGAN, Thuraya, and Iridium, for global connectivity.
- Promoted continuous improvement for IT governance processes.
- Installed security software to protect networks. (CrowdStrike - Falcon admin)
- Implemented innovative IT solutions to enhance business continuity and disaster recovery strategies.
- Provided IT support for international trade and development operations.
- Managed Microsoft and third-party applications, ensuring seamless functionality.
- Configured and maintained telecommunications systems, including VoIP and mobile communication networks, Teams room conferencing, and Teams phone system.
- Trained end users on new technologies and best IT practices.
- Resolved customer inquiries via phone, email, and remote, in a timely manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Biology -
University of District of Colombia
Washington D.CSkills
- Windows Server /win 11
- Mac OS
- LAN/WAN
- VPN
- Firewalls
- Network security
- Microsoft Entra Admin
- Admin for Microsoft Admin Center (Intine, Teams, Exchange, SharePoint, compliance, security)
- Active Directory administration
- Team conference rooms
- Exchange Online
- Inter-Tel/Mitel administrator
- VoIP
- Mobile communications
- BGAN
- Thuya
- Iridium
- Dynamics SL
- Oracle Portal Administration
- Endpoint Security
- Patch Management
- Disaster Recovery Planning
- Multitasking Abilities
- Teamwork and collaboration
- New technology integration
Websites
Additional Information
Strong analytical and problem-solving skills, Excellent communication and leadership abilities, Experience working in international environments.
speak and write English and Arabic
Timeline
Senior IT System Administrator
Global communities /was chf international
10.2005 - Current
Biology -
University of District of Colombia
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