IBRAHIM AL BESHER
Houston,TX
Summary
Proactive Customer Service Manager and Cashier with extensive experience in resolving customer complaints, managing teams, and optimizing service processes. Skilled in customer relations, problem-solving, cash handling, and team building. Brings a strong commitment to customer satisfaction and efficiency, driving continuous improvement in service delivery. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
SARAH WELLNESS AND GENERAL SERVICES
01.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Enhanced communication skills of team members with targeted workshops.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier
Exxon Gas Station
02.2020 - 12.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
AGRICULTURE ENGINEERING DEGREE - AGRICULTURE ENGINEERING
ALLEPO UNIVERSITY/ COLLEGE OF AGRICULTURE
ALEPPO, SYRIA07.1999
High School Diploma -
SALFIT SECONDARY SCHOOL
WESTBANK07.1990
Skills
- Customer Service
- Problem-Solving
- Customer-focused
- Customer Relations
- Cash Handling
- Team Building and Leadership
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Manager
SARAH WELLNESS AND GENERAL SERVICES
01.2024 - Current
Cashier
Exxon Gas Station
02.2020 - 12.2024
AGRICULTURE ENGINEERING DEGREE - AGRICULTURE ENGINEERING
ALLEPO UNIVERSITY/ COLLEGE OF AGRICULTURE
High School Diploma -
SALFIT SECONDARY SCHOOL
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