Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Ibrahim Ali

Chicago,IL

Summary

Dynamic retail professional with a proven track record at Sana Food, excelling in customer service and store operations. Skilled in problem-solving and inventory control, I enhanced store efficiency and appearance, driving sales growth. Recognized for resolving customer conflicts with empathy, fostering loyalty and repeat business.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Sana Food
04.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Customer Service Representative

Supermart 4 Food
01.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier/Stocker

Supermart 4 Food
01.2017 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

General Studies

Niles West
Chicago, IL
05-2015

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Time management
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Store operations
  • Stock management
  • Staff supervision
  • Hiring and training
  • Employee scheduling
  • Pricing and markdowns
  • Loss prevention
  • Employee coaching
  • Sales techniques
  • Sales expertise
  • Sales growth
  • Stock rotations
  • Inventory counting
  • Microsoft Office Suite
  • Assignment delegation
  • Human resource policies
  • Cost control
  • Billing
  • Vendor management
  • Verbal and written communication
  • New hire training
  • Cash auditing

Languages

Hindi
Native or Bilingual
English
Native or Bilingual

Interests

  • Volunteering
  • Gardening

Timeline

Assistant Store Manager

Sana Food
04.2023 - Current

Customer Service Representative

Supermart 4 Food
01.2021 - 01.2023

Cashier/Stocker

Supermart 4 Food
01.2017 - 12.2020

General Studies

Niles West

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